About Summerland Credit Union

Summerland Credit Union is a community-based and customer-owned bank. Since 1964, they have been helping families manage their finances, buy their homes and cars, fund their businesses, insure what’s important to them and grow their wealth.

Summerland Credit Union retain some recruitment processes in-house but were looking for additional support to recruit senior and specialist roles. Based in northern NSW, it was challenging for them to find talent with the skills, experience or qualifications they needed for some of their roles locally.

The high-level roles they needed to fill have included positions such as personal bankers, branch managers, C-Suite executives, lending specialist roles, and branch managers. They had limited time and resources to dedicate to recruitment and wanted to supplement their existing team with additional recruitment and passive attraction expertise.

“We were really please to fill our CEO position using Employment Office’s cost-effective, end-to-end recruitment process. Our account manager keeps us on track and the specialists are knowledgeable. We like to keep certain processes in-house, but when we do work with Employment Office, we retain choice and control.” – Donna Kildea, Chief Risk Officer.

Widening the Talent Funnel

For senior roles, Summerland Credit Union wanted to cast a wide net and attract the best talent available. They partnered with Employment Office for a number of end-to-end recruitment campaigns.

Our Recruitment Advertising Specialists:

  • design campaigns across multiple channels
  • conduct a digital headhunting
  • write an attractive ad copy.

Our Shortlisting Specialists:

  • assess top candidates
  • conduct two-way recorded video interviews
  • send a shortlist to the hiring team.

When recruiting senior roles, hiring managers at Summerland Credit Union typically use panel interviews. Two-way recorded video interviews enable the team to view interviews during their own time, gain deeper insights into their shortlisted candidates and therefore, get more out of their face-to-face interviews.

Every hiring manager has access to Employment Office’s Candidate Management System (recruitment technology) to log in, view all applications and watch recorded interviews. The convenience and accessibility drastically speed up their processes, freeing up their time for other strategic priorities.

A New C-Suite Executive

Employment Office has filled a number of roles for Summerland Credit Union, including most recently, their CEO role. High-level roles are typically expensive to fill, but they were able to make an impressive new hire for less than half the cost of a typical agency fee.

The end-to-end process frees up their time and resources, and gives them expertise when they need it. Employment Office acting as an extension of their existing HR function, supplementing their team with passive attraction strategies and recruitment technology.

 
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