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How Australian organisations are stepping forward

The past few months have certainly been disruptive. After so much change, we wanted to share some positive news stories about how Australian organisations have been adjusting. Here’s what REDI.E, City of Nedlands and Employment Office are doing to adapt, adjust, look after their team members and invest in their long-term talent strategies.

Promoting employer branding and talent pooling

One of our clients, Regional Enterprise Development Institute (REDI.E), is an Indigenous owned and managed organisation delivering training and community services in the Murdi Paaki region (Western NSW) to Indigenous communities.

In light of the escalating COVID-19 crisis, REDI.E made the difficult decision to cease all program operations in March, for the safety and protection of the most vulnerable people in NSW.

CEO, Tracey Shillingsworth, said, “We had to take a proactive approach to protecting our communities and use better delivery methods to continue our most important services and support.”

Tracey Shillingsworth, CEO, REDI.E

Tracey Shillingsworth, CEO, REDI.E

The team has embraced virtual technology and alternative service delivery methods. Tracey has helped the organisation adapt by bringing the power of community to the forefront in an isolating environment. REDI.E called on age-old traditions and the collaborative endeavours of their esteemed Elders: talking, keeping communities informed and ensuring they receive valuable feedback.

With respect to their recruitment strategy, REDI.E is using this time to proactively build their talent pool and keep potential candidates warm and engaged through email marketing and social media.

“Talent pooling is very important to us because we have such a wide exposure of work opportunities in Western NSW. Talent pooling allows me and the senior executive team to communicate with the right people and not waste months advertising for roles. Our whole recruitment process has been significantly reduced. It’s fantastic for employers to know that there are candidates in your pipeline who are already familiar with and appreciate your brand and are interested to work with the community.”

REDI.E is continuing to promote and share their employer brand and Employee Value Proposition (EVP). They’re sharing honest stories about the challenges their team members and communities have faced with physical distancing restrictions and working from home. (A number of news sources have shared why organisation should promote employee stories now more than ever.)

“We’ve provided our team with a lot of flexibility. Our team is very skilled and we’ve been providing additional leadership, mentoring and support for them during this time.”

Embracing work-from-home and eLearning solutions

Aside from talent pooling, other organisations have used the past few months as an opportunity to invest internally in their team through digital learning solutions.

City of Nedlands was fortunate to implement their eLearning platform prior to lockdown going into place in March. They managed to make the work-from-home switch quite efficiently.

“We managed that change quite well by identifying everyone who could work from home, making the transition in three days!” said Shelley Mettam, Manager – Human Resources and Organisational Development. “We have a great IT department and we’re mostly working from the cloud.”

Shelley Mettam

Shelley Mettam, Manager Human Resources & Organisational Development, City of Nedlands

“Now, we’re phasing back onsite work and we have some outdoor workers, but not everyone will return or work from the office at once. Our team has a good capacity to work from home and we’ve set them up with all the tools they need to work effectively.”

While their team members have been working hard, City of Nedlands has used this opportunity to offer training.

“We’ve started offering training to our management team and we have plans to expand this out. There is certain mandatory training, such as fraud, that everyone has to have. We plan to have a training library where people can self-select the topics they’re interested in learning about. We’re going to obtain feedback from managers about what kind of training they think their team would be interested in.”

Making the switch from in-person conferences, seminars and meetings to eLearning has helped them make cost savings.

“It’s certainly helped our budget; it’s a very cost-effective method of delivering training. Even as restrictions ease, we want to encourage our people to do online learning and webinars instead of meeting in large groups. We did some thought-awareness training and everyone found the system very easy to use.”

The Council is currently making arrangements to facilitate the transition back to the office.

“It’s an ongoing process and we’ll likely offer work-from-home options for our people into the future. We have a rotating roster of people coming in and out, and we’re taking a flexible approach to start times. We’re working with managers to determine who can work from home. It’s an opportunity for us to free up parking, reduce long commute times, and offer our people greater flexibility.”

Increasing engagement through corporate wellness initiatives

At Employment Office, we’ve experienced a number of changes too. While our team members were working from home, we’ve hosted fun virtual events outside of office hours, as well as only daily video conferencing to share good news stories and stay connected.

As we’ve returned to the office, we’ve establishing seating arrangements so everyone is at a safe and comfortable distance, increased cleaning initiatives, free parking, hand sanitising stations, and recommendations to wash hands, limit meeting areas and comply with physical distancing regulations.

We’ve also kicked off a new initiative to increase engagement through corporate wellness. Our home-grown charity Healthy Workplaces designed a new, free app, called Step Forward. The Step Forward app that’s keeping people across Australia and around the world active and engaged by encouraging them to reach 10 000 steps per day.

Step Forward app

Get involved in Step Forward!

We’ve had a number of sponsors and participants from all around Australia. Participants can join the sponsored event weeks, and take as many steps as possible for the chance to win prizes.

“The second week of the Step Forward challenge was sponsored by my organisation,” said Susanne Mather, Executive Director for Employment Office. “I thought this is a sporting event that I can actually win! And that was very fun and exciting.”

Susie Mather

Susie Mather, Executive Director, Employment Office

Interestingly, many people don’t reach the recommended minimum 10 000 steps per day.

“I was really surprised when everyone started on the Step Forward App that, not only was I not averaging 10 000 steps per day (which I thought I would have been!) but no one was. That was a big realisation for us all.”

Interestingly, our people have found that health initiatives like these have positive, unexpected flow-on benefits.

“During the week I averaged 32 000 steps per day, what I found was that it had a long-term residual effect on my fitness,” said Susanne. “Ever since then I’ve been stronger and fitter, which has been great!”

Feedback from our team members has been that they’ve loved participating in the weekly walking challenges.

“I really liked being able to see where everyone was at,” said our Shortlisting & Selection Team Leader Christie Pollock. “That gave me more motivation to keep walking (sometimes well into the night!). And although I felt like I needed a week to recover, I’m aiming to make 10 000 steps per day my new normal.”

Andrea Davey, CEO of Scout Talent Group, participating in Step Forward

Andrea Davey, CEO of Scout Talent Group, participating in Step Forward

During this period of re-adjustment, many organisations are using this time to adapt and invest in long-term initiatives for the future. Changes to the workplace will flow from these realignments, and those that prioritise physical and mental safety of their employees will succeed.

If you’re interested in exploring talent pooling, eLearning, or corporate wellness solutions, contact us on 1300 366 573 or email info@employmentoffice.com.au.

Assisting you in times of uncertainty

With circumstances changing daily and a variety of new challenges to navigate, we want you to know that you’re not alone. We’ve been maintaining communication with our clients, and in doing so, we understand many of them are in different situations. Some have implemented recruitment freezes, others have their hands full with workforce management, digitising processes and health and safety measures. Others need to recruit, but are uncertain about what messaging to use, or are being inundated with applications.

At Employment Office, we’re here to help you overcome these challenges and support you in any capacity we can. So, no matter your situation, here are some ways we can help you bridge the gaps.   

Tailored solutions 

If your team members are out of the office or you have your hands full with competing priorities, our reliable Specialists can step in to act as an extension of your team.  

Our Specialists work with you to understand your requirements, provide informed recommendations and tailor the right solution. They can assist you with:

  • Recruitment Advertising – Designing advertisements with appropriate, timely messaging to maintain transparency with candidates.
  • Shortlisting and Selection – Creating a robust screening process, so your organisation isn’t overwhelmed with applications, maintaining great candidate care, and conducting video interviews, behavioural testing, reference checks, and more.
  • Employer Branding – delivering branded communication templates to keep your talent pipeline warm and engaged (because your employer brand still matters, now, more so than ever!). Or, if your team has time to implement some new projects, they can consult with you about the best way to identify your Employee Value Proposition and brand messaging, so when you’re ready to hire, you’re amplifying the right message to the marketplace.

20% off video interviews

You may have team members working from home or your organisation may need to reduce face-to-face contact in general. However, if you need to continue moving valuable candidates through the talent pipeline, you can’t let recruitment grind to a complete halt due to an inability to conduct interviews. 

We want to make a difference to help you meet your recruitment needs and protect your team members from nonessential exposure. To support you during this time, we’re offering 20% off our video interviewing services to give you a fast-tracked, immediate video interview solution if needed. Find out more an enquire here. 

Talent pipelining

High-quality talent is available now. During this temporary time of adjustment with a number of organisations and industries in the midst of recruitment freezes, talent pipelining is a critical long-term strategy. A number of proactive employers are using this time to put measures in place to stay ahead of their talent competitors. When stability returns and hiring gains momentum, competition will be fierce and the A-players will be snapped up quickly.

Our Specialists can work with you to run campaigns to grow your talent pipeline and maintain timely, appropriate communication to keep them engaged – so when you’re ready to hire again, you have a strong candidate pool to make a selection from.

Longer campaigns and delayed onboarding 

Perhaps you’re not sure when you’ll be ready to make a hire. Aside from talent pipelining, there are a number of outside-the-box strategies we can recommend. Employment Office can provide longer campaigns to grow your talent pipeline and delay onboarding. (However, there’s a right and wrong way to do this – we can provide recommendations on how to avoid the pitfalls.)

During challenging times, we understand recruitment doesn’t always grind to a halt. Whether you need assistance designing the right messaging for your recruitment advertisements, or need shortlisting or talent pipelining support, Employment Office is here to help in any capacity we can. Don’t let short-term challenges throw you off your course.

For assistance with any of the above, schedule a discussion with our Recruitment Specialists on 1300 366 573 or email info@employmentoffice.com.au.

How to market your (often forgotten) EVPs when recruiting

Your Employee Value Proposition (EVP) is crucial to your recruitment marketing process. In fact, it’s more important than anything else when it comes to talent attraction and engagement! Here’s how to market your EVPs. 

Do you know how to build and promote your EVPs when recruiting? Here are some tips to keep in mind.

What are the benefits you’d like to promote? Start by articulating all your standard benefits, such as competitive remuneration (base, or retainer, commissions, bonuses, on-target earnings), leave, flexibility, work-life integration, and your organisational culture.

Don’t forget about your “sometimes forgotten” benefits, such as:

  • learning and higher education opportunities
  • opportunities for career progression
  • work-related social events
  • complimentary coffee and food
  • proactive leadership and mentoring
  • autonomy and trust
  • democratic decision making
  • clear organisational goals and purpose
  • feedback opportunities for progress and improvement
  • reward and recognition
  • modern technology and good resourcing
  • clear communication
  • health and wellness initiatives

…the list goes on.

If you’re still wondering how to market your EVPs, use these benefits as a foundation, market the heck out of your beautiful, unique organisation! What achievements or awards has your organisation recently received? We all know storytelling is king – so use storytelling as a marketing strategy.

Do you participate in organisational philanthropy? Do you run social activities? Publish stories about these as well to connect with potential candidates.

Human interest stories work best of all, so unashamedly market your heroes. Sell them like they’re on Tinder! (No need to tell them you’re doing this, but then again… maybe they can re-purpose their profile?)You have heroes at every level in your organisation and your talent pool will want to work with them. What stories about your people are dying to be told? Publish stories about interesting and successful people who are currently in the roles you need to fill. Have they won awards or achieved anything that they are proud of?

Think about your executives, founders and directors. Everyone has a story to share, so find story angles that resonate with your talent pool and will make them want to work with you. These stories are, essentially, your value propositions.

Publish feature stories about people in your organisation who have progressed their careers, including where they started, what areas of the business they have experienced, and how they achieved promotions and risen through the ranks.

Build a catalogue of “people stories” and “organisational stories” that you can mix and match with different positions you need to fill.

Check out these EVP taglines from some of the World’s Most Attractive Employers (WMAEs) about how to market EVPs.

In building your EVPs, don’t sit at your desk racking your brain – chat with your colleagues. Ask them for ideas and what benefits they enjoy as part of their role (including the less obvious ones). Request good news stories to understand who might be a hero that candidates would love to learn more about.

Ideally, engage an Employer Branding Specialist to identify what your EVPs truly are. The beauty of external specialists is that they can be objective, and your people might be more willing to be open and honest with them. The best employer branding specialists will undertake a significant discovery exercise where they engage with people in different areas of your organisation across a range of roles, tenure and levels of seniority.

When it comes to marketing your EVPs to potential candidates, ruthless authenticity is worth its weight in gold. In the sales and marketing process of recruitment, the last thing you can afford is buyer’s remorse from candidates whose experience doesn’t match their expectations.

How talent pools improve your recruitment processes

Talent pools are a beneficial, proactive approach to talent acquisition. A talent pool is a database of candidate profiles interested in working for your organisation. They can be a limited group with a specific area of expertise, or a broad group capable of performing a variety of tasks.

There are a number of reasons talent pools are becoming more widespread in recruitment marketing strategy.

1. Reducing the cost of recruitment

While talent pools take time to build, if they’re built correctly they can greatly reduce your recruitment costs. Talent pools reduce or eliminate the need to need to advertise. A recent study found that recruitment costs could be reduced by up to 50% when using talent pools.

2. Reducing time to hire

Talent pools save you time, as you’ve already screened, selected and prequalified a group of candidates. Talent pools allow you to quickly fill a role with the right candidate, with minimal effort from hiring managers and less impact on your day-to-day business.  Research has found that 50% of organisations using talent pools had reduced their time to hire.

3. Identify quality candidates for the future

Having a qualified talent pool helps you identify future potential candidates before you need a role filled. A high-quality talent pool is one where you are continually connecting with talent and updating them with relevant, engaging information, and continuing to grow it by bringing in new, diverse talent.

Whether you’re looking to speed up the recruitment process, reduce cost or identify skill sets, talent pooling is an excellent solution. At Employment Office, we have built our own talent pools and have seen positive results.

“Since we started treating recruitment as a sales process, we’ve been able to funnel talent into one database, our talent pool. As a result, we’ve reduced our recruitment time and costs while nurturing and developing relationships with candidates.” Tudor Marsden-Huggins, Employment Office Managing Director.

How to create your own talent pools

There are a number of different resources to use and factors to consider when developing your own talent pools. Here’s what you need to keep in mind.

  • Collect and manage candidate data: Plan how you will collect and manage candidate information.  Will you use an Applicant Tracking System or manually collect data? Great recruitment software gives you the ability to segment talent pools based on skills and experience, and provides a platform to send communications with ease. When communicating with your talent pool, software gives you greater control and accuracy, and is often easier and more effective to use than data on spreadsheets.
  • Publish an “Expression of Interest” form: Having an expression of interest form on your careers site is a quick and simple way to capture candidate data, even if you don’t have any current vacancies. It allows both passive and active job seekers to express their interest in working for your organisation.
  • Post regular job advertisements: Posting regular, branded recruitment advertisements to stay front of mind for active candidates and will result in a steady stream of applications, who you can add to your talent pool and keep in touch with personalised recruitment marketing content.
  • Utilise social media: Social media adds another touch point with potential candidates and enables you to grow your talent pools. Interact with potential employees through social media channels, such as Facebook, LinkedIn and Twitter. Share your expression of interest form and recruitment advertisements to continue to grow your talent pools.
  • Implement Google Adwords campaigns: Google Ads don’t just work for regular marketing. It’s great for recruitment marketing too and increasing brand awareness.

Decide how to segment your talent pools, based on your recruitment needs and the resources you have available. You might like to create a large talent pool of all candidates who have applied for role with your organisation (who do not currently work in your organisation) to send general recruitment marketing content to. Alternatively, you might like to create smaller talent pools based on skills, experience or location. You can also establish exclusions, so candidates who were ineligible for your roles, or duplicate profiles, are not included.

Designing a content strategy and communication plan 

To get the most from your talent pool, determine how often you want to communicate with candidates.

Depending on your organisation’s needs and if you have the resources and skills in place, you can design a more sophisticated, advanced communication strategy. An engaging content marketing plan keeps potential candidates warm, well-informed and excited about the prospect of working for your organisation.

  • Create communication templates: Having branded communication templates in place ensures you’re keeping your communication with candidates consistent and on-brand. For example, you may like to design templates for sharing a job vacancy, or sharing a piece of interesting content.
  • Conduct an employer branding project: Establishing your Employee Value Value Propositions (EVPs) makes it easier to design content that promotes your core messaging and connect with your ideal candidates.
  • Consider your upcoming recruitment needs: Understanding the roles you need to fill will help you design content in line with the type of talent you need to attract. For example, if you regularly recruit people to join your customer service team, you can incorporate employee profile stories that showcase a “day in the life” of these roles.
  • Assign a dedicated content manager: Sending relevant, timely communication takes dedicated work and planning. Regular communication with your talent pool can easily fall off the radar without a dedicated content manager. Assign someone the responsibility of designing your content marketing plan, making updates to your talent pool, and managing any responses you receive from candidates. Do you have a dedicated content specialist or someone in your marketing team with the capacity and skills to execute this strategy? If not, consider outsourcing this responsibility to an external specialist to work with you and support your strategy.

Create a structured process for reviewing applications and communicating with candidates who have submitted an expression of interest form. Set clear expectations from the start; being part of your talent community does not guarantee people a role in your organisation, but is a way to keep in touch and stay up to date with new opportunities.

Talent pools are a proactive recruitment initiative that will help you find great candidates in a shorter time frame, without spending big bucks. You’ll develop better relationships with potential candidates and be able to fill positions as they become available, instead of scrambling to find candidates. Although they take some time to build and develop, the long-term payoff can be priceless.

At Employment Office, we have experienced Recruitment Marketing Specialists and advanced talent pooling software to help you design an effective strategy. Find out more about our talent pooling solution here. 

Do you need support building talent pools and designing an engaging content marketing strategy? Schedule a discussion with our Recruitment Advertising Specialists here, call us on 1300 366 573 or email info@employmentoffice.com.au.

The top reasons candidates decide not to apply for a role

Candidates quit applications or decide not to apply for a role for a number of reasons: poor careers site navigation, lack of visibility to opportunities or poor employer brand. Here are the top reasons, and what you can do about it. 

Founded 16 years ago, Potentialpark conducts global annual studies to rank top employer brands and determine candidates’ needs and expectations. Potentialpark’s Digital Employer Branding Expert Stephan van Calker shared insights from their latest global study, revealing why candidates decide not to apply for roles.

Incomplete applications and bounces from careers sites

Globally, 56% of candidates said they had quit during a job application, which is a considerable number.

Candidates usually provide three main reasons:

  • the job/organisation wasn’t right for me
  • there were no relevant open jobs for me
  • poor website functionality and design.

This is very telling in giving employers clues as to how to improve their candidate experience. In particular, organisations should focus on job search functionality on their careers sites. Also, broken or absent selection filters mean candidates can’t search well enough for positions by location or experience level. For example, if your website is tracking candidates’ location and reveals only local jobs, this can be very limited.

Poor careers site

What makes a great careers site? There are a number of key elements on a careers site.

The most important part of a careers site is a clear menu. Candidates want to know where they are and be able to navigate easily. Another important element is the job search section. Candidates want more developed job search functions with working filters and selection criteria.

Careers sites are the most powerful tool you can use to generate interest and present your unique offering. Help candidates understand if your organisation is right for them, in addition to them being able to determine if they are right for you.

Organisations without content or that have irrelevant content will find candidates might not be able to select or deselect themselves, as they don’t have enough information to make an informed decision. Recruiters then have to wade through numerous unsuitable applications from candidates who aren’t a great fit.

So populate your careers site with strong brand messaging, videos, testimonials, and employee profile stories.

Lack of transparency 

Candidates want more insight and transparency in the recruitment process. They want to know, for example, how long does it take to complete an application, and how long they can expect to hear from organisations after applying.

According to Potentialpark, only 7% of organisations tell candidates in advance when or if they will hear back from them.

By using strong communication practices and candidate care processes, you’ll be miles ahead of your talent competitors.

(Tip: specific dates don’t need to be set in stone. Simply providing a general overview and regular updates is adequate.)

Poor employer branding

Potentialpark advocates using data to inform your employer branding strategy.

In building your employer brand, conduct a thorough assessment of your key candidate communication channels. That is, your careers site, Candidate Management System (CMS), social channels, recruitment advertisements, and mobile experience. Ensure you have strong job search functionality on your careers site and use data to inform your decision-making.

Last but not least, manage candidate expectations by providing them with an idea about what to expect in your recruitment process.

One last important thing to note is that candidates not applying for roles isn’t necessarily a bad thing. After all, while organisations are hoping to attract the right people to apply, they are also hoping to turn away the wrong people.

Do you need a recruitment campaign to attract the best candidates to your vacancy? Schedule a discussion with our Recruitment Advertising Specialists here, call us on 1300 366 573 or email info@employmentoffice.com.au.

Should you recruit for experience or education in healthcare?

Healthcare recruiters will always have the dilemma of choosing between hiring for education or experience. Should you hire a candidate who recently graduated and only has one year of experience, but has a master’s degree from the number one ranked program in the country? Or do you take the candidate who has a degree from a less-known institution, but has 12 years of experience?

Deciding between the two can slow down your recruitment processes. So what’s the solution? There’s no one right answer, because both talent demographics are important to the long-term success of your organisation.

Get the best of both worlds by attracting a good mixture of young, academically-inclined employees and those with on-the-job experience. Design a recruitment strategy to target and hire both types of candidates. These demographics have different needs and therefore, require different attraction and engagement methods. Here’s how.

Attracting new healthcare graduates

While hiring graduations is a cost-effective strategy that can invigorate your existing workforce, they’re in high demand, especially in healthcare.

Understand what this talent demographic is looking for in an employer. 87% of millennials state development opportunities are important in their desired roles. Healthcare providers need to provide opportunities for their younger employees to remain competitive both in their own role and in their industry. Can you use this as part of your recruitment advertising or employer branding strategy?

When it comes to shortlisting and selection, this talent pool can be snapped up quickly. Use powerful closing strategies to seal the deal, such as speeding up the process and using the power of influence. Impressing them with an efficient process and unique offer if a great way to win candidates over your talent competitors.

Also, many graduates choose to work with healthcare providers where they completed their internship programs. Do you have a strong internship strategy, and are you connecting it effectively with your recruitment initiatives? (Internships can be a game-changer for your talent pipeline but they come with risks and time commitments, as you will need to structure their program thoughtfully and get buy-in from your people who will be guiding them through their learning goals.)

Establish partnerships with local universities and programs to reach students before they graduate and stay competitive.

Attracting experienced healthcare professionals

Baby Boomers are starting to leave the workforce at a rapid rate. By some estimates, 10,000 retire each day. This has a big impact on healthcare organisations whose workforce consists of a large number of employees in their sixties.

Experienced nurses and healthcare professionals retiring creates knowledge gaps where graduates aren’t up to specialist level by the time the older workforce retires. While there’s no way to prevent boomers from retiring, healthcare organisations must establish workforce planning and proactive recruitment strategies to prepare for these departures. This will ease the burden associated with having to continually hire new individuals to fill vacant positions that are left behind by senior level employees.

Hospitals, clinics, aged care and other healthcare providers need to revamp their approach to hiring by putting together an attractive benefits package to make their positions more attractive.

A strong employer brand goes miles in attracting the best healthcare talent. Highlight the benefits your organisation offers outside of salary. For example, career progression, flexibility, workplace wellness programs and employee social events.

Danila Dilba Health Service strengthened their employer brand through a careers video, written and video employee profile stories, their careers website and more.

“[This] helped us strengthen our employer brand and market our unique employee value proposition across Australia. Along with the branding project we revamped our website and careers pages which helped us attract quality applicants.

“Our employer branding initiatives have been very successful in ensuring we receive our fair share of quality talent. It’s helped us in both recruitment and retention. We’ve retained a greater number of employees as we’ve opened more leadership positions,” – Sulal Mathai, HR Manager, Danila Dilba Health Service.

Promote your unique differences from your talent competitors, sharing this message across your careers website, recruitment advertisements and social channels. Talent pooling is another effective, proactive recruitment strategy to inspire and educate your audience about your offering. Being proactive, strengthening your employer brand and building a talent pipeline will ensure your success in healthcare recruitment.

Nurture your pipeline and keep them engaged through emailing marketing and your social media channels. This way, you’ll have a warm and qualified group of potential candidates to market new roles to and fill your positions more quickly.

Instead of choosing between experience or education, design a recruitment strategy to target and attract both talent demographics. With a bit of thoughtful planning, finding the right mix and creating a balance will set you up for long-term success.

Looking for advice about recruitment advertising or employer branding to attract the best candidates to your healthcare vacancy? Schedule a discussion with our Recruitment Specialists, call us on 1300 366 573 or email info@employmentoffice.com.au.

Avoid costly mis-hires: How local governments can reduce hiring risk

Taking on new employees in local government can have its challenges. While recruitment always carries some risk, the wrong hire can be particularly devastating for smaller Councils.

New hires make us wonder, can they work well with our existing team? Will they show the dedication required for their role? Will they leave after a few months?

While screening and onboarding new employees can be costly and time-consuming, following hiring best practices can help you reduce the odds of making the wrong hire, and increase the likelihood to place the right person in your role. 

Here are six tips to help you reduce hiring risk.

 1. Define the role

Attracting the right person means understanding your organisation and role requirements inside and out. Establishing set criteria before your start advertising helps you stay focused when you do start to receive applications.

Seek input from key people invested in the role: your hiring manager, and whoever the role’s new manager and team members will be. Write down the list of duties your new hire will be required to perform and the skills they need. Use experience and qualifications to narrow down your talent pool.

Then, tailor your recruitment advertisement accordingly. Culture is important in local governments, both for individual teams and your organisation as a whole. In your recruitment advertisement describe the work environment your new hire can expect. Sharing details about the way your organisation operates (and excels) will help both you and your candidates decide if your role is the right fit.  

2. Use the power of referrals

Reduce hiring risk through referrals. Referrals are one of the best ways to source talent you can trust. It’s faster, and often cheaper than traditional methods. To increase the number of referrals you receive, consider putting in place an employee referral program. These programs save time and money, as you won’t need to spend hours wading through resumes or waste money on job postings that don’t attract the right candidates.

Your current team knows what it takes to be successful, and they can be a fantastic asset when it comes to finding new talent. People who already work in your Council will typically refer people with similar work ethic. So if you have a high-calibre team, you’ll attract high-calibre talent.

Instead of spending thousands of dollars on recruitment advertisements, you can spend as little as a quarter of that amount through referrals – costs associated with referrals typically come from employee compensation from successful referrals. This can vary based on your organisation’s needs.

3. Use smart interviewing techniques

Interviewing is not only an important opportunity to gain direct insights into your candidates, but having the right processes will save you valuable time and resources.

Develop a list of behavioural and skills-based interview questions to screen candidates over two-way recorded video interviews or over the phone before inviting them for a face-to-face interview. Use your list of interview questions to keep interviews fair and consistent.

While remote interviews are an investment, they save you time in the long run. By recording initial interviews (after obtaining permission from interviewees), you can share it with multiple team members to gain their feedback on which candidates to progress with. Gaining their insights can allow you to make a more informed decision.

When it comes time to the face-to-face interview stage, many Councils invite team members to conduct a panel interview. Each interviewer takes turns to ask questions individually, the remaining panel members have time to listen to what the candidate is saying and observe their body language. Dividing the responsibilities gives both strong and weak interviewers the chance to ask questions, increasing the likelihood that all appropriate questions will be asked.

Panel interviews reduce the risk of personal bias and ensure the validity of interview findings. It’s also an opportunity for candidates to interact with their potential coworkers, and gain a better understanding of the role as it’s seen from different employees’ perspective.

 4. Check references

After you’ve found a great candidate, it’s time for reference checks. Ask referees to confirm:

  • Education, certifications, qualifications and skills
  • Title or position in their previous role
  • More information about the nature of their former duties and personality.

Reference checks help you to narrow down your pool of candidates and reduce hiring risk, especially if you’re torn between several applicants who all interviewed well. Managers eliminate 21 per cent of applicants after speaking with their professional contacts (OfficeTeam).

Learning about an applicant’s professional background from a direct source can be a great way to determine if they’re a good fit. Cross-reference contact information through independent research. If they provide a contact number for their supervisor at a former place of employment, look up the organisation.

5. Establish trial periods

Many local governments engage in trial periods with new hires. This allows you to see how they perform, without making a commitment to permanent employment. It’s an opportunity to see how they interact with the rest of the team and whether they’ll be a successful long-term fit or not.

It can also save you money, and give you the time and proof you need to assess your new hires’ abilities – beyond their resume and interview.  

6. Conduct checks

Background and pre-employment checks give you the peace of mind to confirm your hiring decision, particularly in local government roles where employees are trusted with confidential or sensitive information. This can save your organisation from hiring mistakes that could lead to misconduct or fraud. 

Checks give you access to employment history, police checks, traffic checks, financial checks and more. Specialist support from a recruitment services provider like Employment Office gives you fast, easy-to-understand reports when you need it.

 Assessing all the data you can, gaining input from your team members and conducting checks ensure you make smart, efficient hiring decisions for the betterment of your Council. So make your next hire a great one, and lower the risk!

For support with Recruitment Advertising and Shortlisting Services, schedule a discussion today. Call us on 1300 366 573 or email info@employmentoffice.com.au.

Recruiting for retail sales skills

Hiring for retail sales skills may be one of the many challenges you face as a retail employer. Talented salespeople take your business to the next level, but finding the best salespeople for the role can feel like a never-ending pursuit. The right tools and processes, however, will make finding those ideal candidates quicker and easier. Here are the best strategies to hire for retail sales skills.

Make your recruitment advertisement stand out

Many recruitment advertisements in retail look the same, except for the brand name. You recognise these. They usually look something like this:

“[Retail business name] is seeking motivated salespeople to work for us in a fast-paced, challenging work environment. The ideal candidate will have strong interpersonal skills and work as part of a team. You will be expected to: 

Generic task description 1

Generic task description 2…”

Going to market is expensive and you don’t want to waste time wading through irrelevant applications.

Make yours stand out!

Don’t copy and paste your job description. Instead, use it to bring your advertisement to life and inject the personality of your brand. Refer to the primary duties in the role, and tweak and refine the copy to attract the best retail salespeople. Talk about the benefits you offer, what’s in it for them. Use attractive brand imagery and embed videos if you can.

Use behavioural testing for retail sales skills

There’s no hiding the fact that salespeople need sales personalities. This might seem obvious, but you may be surprised by the number of employers who don’t use tools to quantify and assess these vital attributes to ensure they make the right choice.

While, of course, some skills can be taught, others are innate. Likability and enthusiasm, while attractive in a candidate, doesn’t necessarily translate to strong sales skills.

Behavioural testing is a great way to identify candidates with retail sales skills. Some tools, such as the McQuaig Word Survey behavioural tool our Shortlisting Specialists use at Employment Offices, even provide you with a complete sales profile of your top candidates.

Use the right screening and interview questions

Use screening questions in your recruitment advertisement and probe deeper during secondary interviews. This gives candidates the chance to demonstrate their skills, experience and personality.

You may ask a direct question about their previous sales experience, or a behavioural question with the attributes your business needs in its salespeople, such as grit, persistence, great listening skills or customer focus.

For example, “Describe a time in a previous role where you demonstrated [XYZ].”

While it may seem like a never-ending priority to find great retail sales skills and the right salespeople for your roles, the right tools and processes will ensure you make the best hires.

Do you need a recruitment campaign to attract the best candidates to your vacancy? Schedule a discussion with our Recruitment Advertising Specialists here, call us on 1300 366 573 or email info@employmentoffice.com.au.

7 ways to hire and retain safety-conscious employees

Creating a safe workplace is something that everyone should strive towards. For employers in construction and manufacturing, building a strong workplace culture of safety is critical to the long-term sustainability of your business. Creating safe workplaces lowers worker’s compensation claims, reduces risks and potential accidents and is part of employers’ legal obligations.

Not to mention, potential candidates are more likely to choose employers who emphasise and promote safe workplaces. But how do you find the best team members with the right mindset and attitudes toward safety?

Here are seven ways to hire safety-conscious employees and create a safe workplace.

1. Make a culture of safety and creating a safe workplace part of your employer brand

If safety is one of your core values, it should naturally be expressed as part of your employer brand and Employee Value Proposition. Establishing strong brand messaging enables you to attract like-minded team members with shared values, allowing you to build a strong workplace culture of safety.

Regularly reinforce and amplify this value through your various channels, for example, through employee profile stories and social posts.

2. Include brand messaging around safety in your recruitment advertisements

A strong employer brand will be reflected in your recruitment advertisements. Make a safe workplace a key focus in your ad copy and showcase it as part of your Employee Value Proposition.

3. Include a screening question around safety

Attraction is the first part of the process; when it comes to screening, the fastest way for you to identify the top applicants in your pool who share a safety-focus is by including screening questions. Including a question around candidates’ safety focus allows them to demonstrate how they prioritise safety in their work.

4. Ask questions around safety priorities during second-stage interviews

After assessing candidates’ screening-question answers, second-stage interviews are an excellent opportunity to delve deeper into their experience and understand their values and priorities.

Here are some examples of questions you can use during second-stage interviews to explore candidate’s safety-focus more deeply.

Example 1: “Safety is of the utmost importance in this role and our organisation. How do you always ensure safety within your work?”

Example 2: “How do you promote health and safety practices among co-workers?

5. Offer consistent training

Structured training is vital to prevent accidents and serious injuries, so it’s likely your organisation has OHS training as part of your new hires’ induction. Leading with this safety focus is a great way to create a safe workplace, establish expectations for your new team members and make them feel comfortable and motivated about their new role.

While onboarding training is a great place to start, consistent training is an effective long-term strategy to reinforce your organisational and brand values.

If you experience challenges with participation and engagement, adjust your delivery. Some people may need to learn how to operate a piece of machinery, others will learn how to fix it. But everyone need to understand how to deal with an electrical fire. Your team members will be more willing to engage with and accept training when they understand its direct impact on their lives and how it serves their benefit.

6. Use incentives and rewards

Gain better results and establish a workplace culture of safety by offering rewards and incentives for using safety procedures properly. One way is to report and share information about decreased injuries and accidents. (But use this strategically so it doesn’t make employees reluctant to report workplace incidents.)

7. Provide the right support and equipment

While training is useful and effective, it must be reinforced with support and good equipment. While Australia has many mandatory rules and regulations, go above and beyond safety laws to provide support and good equipment in ways that are unique to your business. Regularly talk about first aid kits, helmets, fire safety, vehicle and machine-specific protocols, and other elements relevant to your business.

Demonstrating your commitment to create a safe workplace communicates to your current and future talent that you care about their health, safety and wellbeing. Including a safety-focus as part of your employer brand, screening and training processes, will empower you to build a strong culture of workplace safety.

Do you need a recruitment campaign to attract the best candidates to your vacancy? Schedule a discussion with our Recruitment Advertising Specialists.

Are you recruiting purple squirrels? (How to rethink your selection criteria)

This guide will help you overcome the hurdles preventing you from finding the ideal person to fill your vacancy, instead of endlessly searching for “purple squirrels”, the perfect candidate who may or may not exist. Who knows, by using these strategies, you might discover your new hire was the one you were looking for all along!

What is a purple squirrel?

In recruitment and HR, a purple squirrel is the perfect candidate for your role. They have all your ideal qualifications and experience, and are the ultimate choice for your vacancy! However, the difficulty in finding these candidates has given a second meaning to the term. Purple squirrel has come to mean the unobtainable. Just as they are impossible to find in nature, in real life, they are also almost a fantasy.

Let’s face it, the perfect candidate (or a purple squirrel) that perfectly fits every want and need your organisation has for a role is incredibly rare. Seldom do we come across a purple squirrel in the recruitment world who is actively searching for a new position. So, stop trying to catch the idyllic mythical creatures and start searching for the ideal candidate.

High-quality candidates don’t have trouble proving their worth and as such, tend to be snapped up by employers very quickly. So keep them engaging from recruitment marketing and advertising, during the application process and throughout the recruitment process. If they’re excited by your opportunity and engaged with the process, it’s less likely they’ll take up a role with a competitor.

High-quality candidates also tend to be pretty switched on, and won’t waste their time applying for roles if they deem the application process unnecessarily long or complex. Instead, they’ll move on to the next role they see and you’ll lose them. So it’s important you design your process with your ideal candidate in mind.

You can also use the right technology to speed up your shortlisting process. For example, use your Candidate Management System to set up automatic filters to exclude ineligible candidates immediately. For example, if your role requires someone to be an Australian citizen or permanent resident, add a filter that automatically marks an application as ineligible.

This guide will help you overcome the hurdles preventing you from finding the ideal person to fill your vacancy, so you don’t waste time hunting purple squirrels who may not exist. Perhaps you’ll discover that they were just the squirrel you have been looking for!

Review your selection criteria

Finding your ideal candidate begins by understanding the requirements of your role. Conduct a critical assessment of which skills and experience are vital for your role, and which you can compromise on.

After establishing your selection criteria, use your requirements in a compelling way. At Employment Office, our clients typically ask for advice about how to display their selection criteria and use it in their screening process. We always recommend online screening questions as the first-round application process.

Use screening questions effectively

There are a number of common mistakes we see when it comes to online screening questions. We recommend using online screening questions as your first round of screening to save you time reading long cover letters and resumes. However, there is a bit of an art and science to it.

One of our clients wanted to ask one screening question to address every piece of selection criteria. As you can imagine, this would have been a long and tedious application process for candidates! This impacted the number of applications they obtained. In fact, our Specialists were able to report on strong click-through rates, but high drop-out rates

Ideally, choose between three to eight screening questions, and find efficiencies where you can. For example, if your goal is to assess communication skills, instead of asking a question about communication, you could instead use the screening questions as a whole to assess this skill. You’ll very easily be able to judge a candidates’ spelling, grammar and tone from reading their answers to other long answer questions.

Reduce the number of long-answer questions required for applications to increase the likelihood of great candidates applying for your role.

Interestingly, we recently conducted a survey with a large sample group of our candidates – that is, people who have applied for positions through our online application process – and the results were really interesting. It might surprise you to know that 76% of candidates enjoy answering screening questions.

“76% of candidates enjoy answering screening questions.”

So, don’t eliminate screening from your application process, but ensure you’re asking the right number of questions and the right kinds of questions.

Tailor screening questions for each role

It’s really important that you don’t use blanket questions for all your career opportunities.

Of course, there are common screening questions that may be necessary, such as working rights, and these questions tend to be easy check box answers that don’t impact the time it takes for candidates to apply. However, when it comes to long-answer questions, try to be specific in what you’re asking.

Tailor your questions to the position you are trying to fill and ask questions that will give you a clear indication right away if someone is suitable or not.

Don’t use too many screening questions

Asking too many questions is one of the most common mistakes employers make.

Numerous studies have discovered that as you increase the number of questions in your application process, the number of completed applications decreases.

Stick to approximately five questions where possible, and include a mix of check box, short text, and long text questions. Once you add more than six questions, you reduce your candidate by almost by half. If you go beyond 10 questions your dropout rate will increase exponentially.

Use written-answer screening question when necessary

Although you want to keep the application process brief, it’s important to ask a couple of long-answer or written-answer questions. This gives candidates the opportunity to share how their experience, knowledge or skillset applies to the role and why you should consider them over other candidates.

It also gives you the opportunity to learn information about your candidates that you may not have learned from their CV.

It’s a fantastic chance to assess their communication skills which, depending on the position, could be imperative. Personally, if we’re hiring for a team member who will be delivering copywriting services for our clients, written-answer questions are the most valuable source of assessing grammar, writing ability and attention to detail.

Depending on the position you are recruiting for and who your ideal candidate is, written-answer questions also act as a good indication of whether the candidates are invested in your opportunity and putting in effort, as opposed to copying and pasting short or irrelevant answers.

Don’t make screening questions too complicated

Although long answer questions are important and useful when utilised correctly, it’s important to make sure they are clearly worded. You want candidates to be able to understand exactly what you want to know about them so they are able to provide you with the most relevant and straight forward answer as possible.

Don’t use irrelevant questions

Stick to the questions you absolutely need to give you a first indication of whether someone should be considered further or whether they should be eliminated right away from your recruitment efforts.

Use screening question best practices

Many clients ask us about the best way to set up screening questions. We recommend not requiring cover letters, assessing for cultural fit and using behavioural testing.

Cover letters are quickly becoming extinct within the progressive recruitment space. They tend to be blanket statements that don’t do the best job of telling you what you need to hear to make a decision.

Include one screening question to understand candidates’ personal and behaviour characteristics. For example, ask them about what they’re are looking for in their next workplace, or what they like to do in their spare time, outside of work. Your goal is to attract candidates who will be the right organisational fit, (not purple squirrels!) and this helps you do just that.

Pair screening questions with behavioural testing. The best way to assess personal characteristics is by pairing screening questions with behavioural testing. Testing is a great way to gain deeper insights about developmental considerations and interview questions if you decide to progress candidates to face-to-face interviews.

“Remember, the right screening questions attract top talent.”

In addition to increasing your volume of applications, using these screening techniques will help you attract the right candidates to your position.

Overcome unconscious bias

Whether you know it or not, it’s almost certain you have either been the victim or perpetrator of unconscious bias.

By definition, unconscious biases are social stereotypes that one forms unknowingly about certain groups of people. Everyone holds unconscious beliefs about various social and identity groups which stem from a tendency to organise social worlds by categorisation.

Essentially, we all have and experience unconscious bias, it’s natural, but when it comes to finding your ideal candidate, it’s important to challenge yourself and your recruitment process to be as free as possible from unconscious bias.

If you let these biases creep into your process, it’s more likely you’ll have wider organisational issues such as lack of diversity within your workforce, and hiring the wrong people which we all know costs a lot of time and money! It can also lead to you recruiting for a purple squirrel, instead of your ideal candidate.

We’ve certainly experienced some uncomfortable situations where hiring managers are set on hiring a candidate of a certain gender, age or background. This is the wrong way to approach finding your actual best fit. Step back and re-think who the ideal person is for the role.

In resisting recruiting purple squirrels, think about your ideal candidate and avoid the “perfect”, or you’ll always be disappointed. Determine the essential requirements of the person for your role and determine what you can compromise.

Use this guide to work with your hiring managers and avoid looking for those elusive purple squirrels in favour of your ideal candidates.

Use screening questions specific to each opportunity you advertise, and use them to reduce your time shortlisting and identify strong candidates from the start, beyond qualification or experience matches.  Don’t let unconscious bias affect your perception of a person’s ability – or inability – to do the job. Shift your thinking from the type of candidate you tend to hire to what a different type of candidate could bring to the position or team. Avoid using pronouns when talking about your ideal candidate, and consider hiding information (i.e. hide names, gender, age) until you’ve completed the initial filtering process.

By designing a great screening process, you’ll reduce the frustration of trying to find those elusive purple squirrels, and instead attract more applications to find your ideal candidate more easily.

Interested in optimising your hiring process to avoid purple squirrels? Schedule a discussion with our Recruitment Advertising Specialists.