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The tricky interview question you need to be prepared for

As many organisations prepare for the next round of challenges a potential second wave of COVID-19 could pose, be ready to answer to this interview question from candidates.

We all hope for a recovery from COVID-19 that scales quickly. We’ve made a lot of progress, but uncertainty still remains.

You’ve probably considered the risks of a potential second or third wave of COVID-19 (and associated lockdowns), and contemplated how this might impact your organisation as a whole. Are you also considering the ways in which another wave would impact your approach to recruitment and talent management?

Many candidates are considering how a second wave could impact them. As such, there’s a new question that’s leaving some hiring managers stumped: “If I’m the last hired, will I be the first fired?”

“If the market takes a turn for the worse, what will your business’s approach be?”

“Is downsizing a concern, and if so, will it be the newest people be asked to leave first?”

“If I’m the last hired, will I be the first fired?”

If you or your hiring managers are asked this question by candidates in interviews, will you know what to say?

Here’s how candidate behaviour is being impacted by their concerns about a potential second wave, and recommendations for how to answer that tricky interview question, should you come across it.

Impact of a potential second wave on candidate behaviour

Official unemployment numbers aren’t what they appear to be. Economists think the official unemployment rate rose again last month, from 7.1 per cent to around 7.6 per cent. Why? Because the Government’s JobKeeper payments have been keeping hundreds of thousands of workers “attached” to their workplaces through the COVID-19 lockdown, and those workers have still been considered employed even if they haven’t been working any hours. This makes interpreting unemployment data difficult.

According to the ABS, if we included the number of people who are still considered officially employed but who have been working zero hours (because they’ve had no work or they’ve been “stood down”), the official unemployment rate would be much higher.

Even though JobKeeper is keeping people attached to their workplace, some organisations report they haven’t experienced a shortage of candidates. Application rates are role and industry-specific with some organisations reporting they’re still struggling to attract the right talent, but others are stating they’re being inundated with applications. With respect to talent scarcity, some candidates could be simply waiting it out. For every candidate that decides to apply for a role, there may be more who don’t bother applying because they don’t think it’s a good time to start a position.

No matter your situation, if you’re recruiting, candidates are eager for transparency. In our latest Candidate Experience Survey, we asked candidates what factors are important to them when applying for roles. They’re responses reflect this sentiment:

  • “Ongoing stability.”
  • “Organisation transparency.”
  • “Job security.”
  • “Fairness, equity and professionalism.”
  • “Stable company.”
  • “Authenticity of the company.”
  • “Honesty.”
  • “How I’m valued.”
  • “A company caring for people during crisis and not letting staff down.”
  • “Communication.”

In the survey, “How an organisation treated staff during COVID-19” and “Information regarding an organisation’s response to COVID-19” were top-scoring categories that influence candidates’ decision making when applying for roles.

Employer branding insights report 2020, Scout Talent Group

Want more employer branding insights? Download our free Employer Branding Insights Report 2020 here.

What job board data is saying

According to the latest data from Seek, year-on-year demand for jobseekers has decreased across industries.

Seek job board data - year-on-year demand for jobseekers

Seek job board data reveals year-on-year demand for jobseekers has decreased across industries

Seek data tells a story of industries recovering from low recruitment rates in April 2020, although some appear to be recovering more quickly than others.

Seek industry data

Seek industry job board data

In examining trends between jobs and applicants through data from Indeed, both jobs advertised and application rates were at an all-time low in April 2020. This has since improved, with both roles advertised and application rates picking up again in July 2020. While these rates have not returned to the same levels as they were in 2019, it does reflect positive improvements in public sentiment from both employers and candidates.

Job boad data trends - November 2019 - July 2020

Job board data trends – November 2019 – July 2020

July 2020 job board data

July 2020 job board data

The best way to answer that tricky interview question

So what does all this mean for attraction and candidate shortlisting? Candidates care more now about the way organisations will support them. While it appears that things are improving with increasing numbers of job posts and applications, nothing is 100% certain.

If you’re recruiting and a candidate asks the question: “If I’m the last hired, will I be the first to be let go?”, it’s important to have a response prepared.

It turns out: there’s no single answer that will apply to all organisations. Your answer will depend on your business strategy.

In thinking about the best way to communicate your business strategy to candidates, should employers be proactive in addressing this question, or wait for candidates to ask?

Andrea Davey, CEO for Scout Talent Group recommends, “It’s good to be on the front foot. Have your answer prepared and be ready to broach the subject in Zoom and face-to-face interviews. It’s a difficult topic to navigate and explain in writing via a job ad, whereas in a conversation you have a better opportunity to explain your organisation’s position.”

“Personally, our organisation is lucky to be in a strong position where we can tell candidates that’s not something they have to be concerned about. Our assessments are based on performance and we help our new team members to reach their goals. I think it’s a good way to ensure candidates feel more comfortable and know that we’re here to support them.”

Being able to answer this question honestly and confidently will inspire trust in your candidates and strengthen your employer brand.

Want more employer branding insights? Download our free Employer Branding Insights Report 2020 here. 

If you’re looking to get support or advice with your employer brand and recruitment strategy, book a no-obligation chat with one of our knowledgable recruitment specialists. Contact us today on 1300 366 573 or at info@employmentoffice.com.au.

Email templates to help you manage candidate communications during difficult times

Download these free email templates to manage your organisation’s recruitment and communications with candidates.

What email templates are included in the free download?

Notifying candidates recruitment is on hold

Use this template if you’ve implemented a recruitment freeze, to keep candidates warm and let them know you’ll be in touch again when you’re back up and running.

Online video interviews

Use this template if your recruitment process has changed and you’re using video interviews to prioritise the healthy and safety of your team members and candidates. It provides interview information for candidates, including when the interview is scheduled, what to expect and how to prepare.

Growing talent pools

Use this email template when you’re running recruitment campaigns to grow your talent pool and prepare for when recruitment resumes. It tells candidates you’ll notify them of upcoming opportunities, how you’ll engage with them in the future, and encourages them to share a sign up link with others.

Download button

 

Nurturing your talent pool: 3 of the best ways to foster candidate care

Candidate care is an important aspect of recruitment that needs to be handled thoughtfully and deliberately. You need to be straightforward, but still considerate of your talent pool as individuals.

Candidate care is the respect, time and way you interact with your job candidates. Candidate care is critical in today’s talent market, as it has long-term impact on your ability to attract the best people. (Bad first impressions can be almost impossible to recover from!)

Candidate care starts the moment you write and post your position description, and it extends throughout your hiring process, right through to when you and the candidate decide to part ways. Candidate care is always important, whether you offer candidates the role, or not.

Candidate care isn’t just a “thank you” gift to applicants. If you leave a candidate waiting at reception, re-ask the same questions they’ve answered three times before, go into meetings unprepared, reschedule at the last minute … twice, or fail to get back to them in a timely manner, there’s very little that will change your candidate’s negative impression of your organisation.

Here are Employment Office’s top tips for optimising candidate care to leave a positive impression on all your candidates.

Use great communication

When recruiting to fill a vacancy, it’s easy to make your primary focus the top candidate you’re looking to hire. But what about the remainder of your talent pool who took the time and effort to apply?

For applicants who are ineligible due to their location, salary expectations or other reasons, you may choose to notify them within the first week or two that they have been unsuccessful in a simple, straightforward email, thanking them for their time. Candidates much rather receiving unsuccessful feedback than hearing nothing at all. Not to mention, candidates may contact you regarding the status of their application, which can end up being more time-consuming for you.

For those who have passed your initial screening questions or whose applications you are still considering, a simple email at the two or three week mark to let them know that you are still reviewing applications is another great way to use communication to keep your candidates informed.

For those who have progressed to the later stages of the process but have been unsuccessful, take them time to give them a personalised phone call. If you don’t reach them over the phone, leave them a voicemail message and follow up with an email. While an email for those in the early stages is adequate, for candidates who have progressed and taken time out their days to participate in interviews and other screening activities, a phone call is the best way build good relationships and strengthen your brand image. Who knows? This simple gesture may encourage them to apply for another role in the future for which they are an even better fit.

A strong candidate management system will enable you to sort applications and bulk email candidates with easy templates to deliver unsuccessful feedback, invite candidates for interviews and more. That way, good communication doesn’t require a hefty time investment.

Keep your talent pool engaged

Just because candidates don’t meet the requirements of a role you are advertising, doesn’t mean they won’t be suitable for other roles, or may be suitable after they gain more experience in the future.

Engage your talent pool by giving unsuccessful candidates an attractive call to action. Encourage them to apply for other roles, sign up to be notified of future opportunities or follow your organisation on social media.

By engaging your talent pool, you will strengthen your employer brand and increase the chances of better quality applications in the future (from candidates who feel positively about your brand!).

Provide feedback

If your candidates have made it to the final stages of the process, it is important to provide them with feedback as to why they haven’t progressed further. Candidates can feel disheartened making it to the final stages and not receiving the role, which can feel worse if they are not provided with any feedback as to why they were not chosen.

By reaching out to them with a personalised phone call, thanking them for their time and providing some brief feedback, you will deliver a positive brand experience to your candidates. It might be that they were a great fit for the role, however, the top applicant simply had an additional qualification or skill which made them stand out, which can encourage them to apply for another role in the future.

Feedback is an essential part of candidate care. LinkedIn’s Global Talent Trends report states 94% of candidates want interview feedback, but only 41% receive it. The report states, ‘Talent is 4x more likely to consider your company for future opportunity when you offer them constructive feedback’.

Employment Office’s Shortlisting and Selection specialists are experts in candidate care and can deliver unsuccessful notifications and provide feedback on your behalf, representing your organisation with the utmost professionalism.

To find out more about how Employment Office can improve candidate care in your organisation, contact us on 1300 366 573.