The tricky interview question you need to be prepared for

As many organisations prepare for the next round of challenges a potential second wave of COVID-19 could pose, be ready to answer to this interview question from candidates.

We all hope for a recovery from COVID-19 that scales quickly. We’ve made a lot of progress, but uncertainty still remains.

You’ve probably considered the risks of a potential second or third wave of COVID-19 (and associated lockdowns), and contemplated how this might impact your organisation as a whole. Are you also considering the ways in which another wave would impact your approach to recruitment and talent management?

Many candidates are considering how a second wave could impact them. As such, there’s a new question that’s leaving some hiring managers stumped: “If I’m the last hired, will I be the first fired?”

“If the market takes a turn for the worse, what will your business’s approach be?”

“Is downsizing a concern, and if so, will it be the newest people be asked to leave first?”

“If I’m the last hired, will I be the first fired?”

If you or your hiring managers are asked this question by candidates in interviews, will you know what to say?

Here’s how candidate behaviour is being impacted by their concerns about a potential second wave, and recommendations for how to answer that tricky interview question, should you come across it.

Impact of a potential second wave on candidate behaviour

Official unemployment numbers aren’t what they appear to be. Economists think the official unemployment rate rose again last month, from 7.1 per cent to around 7.6 per cent. Why? Because the Government’s JobKeeper payments have been keeping hundreds of thousands of workers “attached” to their workplaces through the COVID-19 lockdown, and those workers have still been considered employed even if they haven’t been working any hours. This makes interpreting unemployment data difficult.

According to the ABS, if we included the number of people who are still considered officially employed but who have been working zero hours (because they’ve had no work or they’ve been “stood down”), the official unemployment rate would be much higher.

Even though JobKeeper is keeping people attached to their workplace, some organisations report they haven’t experienced a shortage of candidates. Application rates are role and industry-specific with some organisations reporting they’re still struggling to attract the right talent, but others are stating they’re being inundated with applications. With respect to talent scarcity, some candidates could be simply waiting it out. For every candidate that decides to apply for a role, there may be more who don’t bother applying because they don’t think it’s a good time to start a position.

No matter your situation, if you’re recruiting, candidates are eager for transparency. In our latest Candidate Experience Survey, we asked candidates what factors are important to them when applying for roles. They’re responses reflect this sentiment:

  • “Ongoing stability.”
  • “Organisation transparency.”
  • “Job security.”
  • “Fairness, equity and professionalism.”
  • “Stable company.”
  • “Authenticity of the company.”
  • “Honesty.”
  • “How I’m valued.”
  • “A company caring for people during crisis and not letting staff down.”
  • “Communication.”

In the survey, “How an organisation treated staff during COVID-19” and “Information regarding an organisation’s response to COVID-19” were top-scoring categories that influence candidates’ decision making when applying for roles.

Employer branding insights report 2020, Scout Talent Group

Want more employer branding insights? Download our free Employer Branding Insights Report 2020 here.

What job board data is saying

According to the latest data from Seek, year-on-year demand for jobseekers has decreased across industries.

Seek job board data - year-on-year demand for jobseekers

Seek job board data reveals year-on-year demand for jobseekers has decreased across industries

Seek data tells a story of industries recovering from low recruitment rates in April 2020, although some appear to be recovering more quickly than others.

Seek industry data

Seek industry job board data

In examining trends between jobs and applicants through data from Indeed, both jobs advertised and application rates were at an all-time low in April 2020. This has since improved, with both roles advertised and application rates picking up again in July 2020. While these rates have not returned to the same levels as they were in 2019, it does reflect positive improvements in public sentiment from both employers and candidates.

Job boad data trends - November 2019 - July 2020

Job board data trends – November 2019 – July 2020

July 2020 job board data

July 2020 job board data

The best way to answer that tricky interview question

So what does all this mean for attraction and candidate shortlisting? Candidates care more now about the way organisations will support them. While it appears that things are improving with increasing numbers of job posts and applications, nothing is 100% certain.

If you’re recruiting and a candidate asks the question: “If I’m the last hired, will I be the first to be let go?”, it’s important to have a response prepared.

It turns out: there’s no single answer that will apply to all organisations. Your answer will depend on your business strategy.

In thinking about the best way to communicate your business strategy to candidates, should employers be proactive in addressing this question, or wait for candidates to ask?

Andrea Davey, CEO for Scout Talent Group recommends, “It’s good to be on the front foot. Have your answer prepared and be ready to broach the subject in Zoom and face-to-face interviews. It’s a difficult topic to navigate and explain in writing via a job ad, whereas in a conversation you have a better opportunity to explain your organisation’s position.”

“Personally, our organisation is lucky to be in a strong position where we can tell candidates that’s not something they have to be concerned about. Our assessments are based on performance and we help our new team members to reach their goals. I think it’s a good way to ensure candidates feel more comfortable and know that we’re here to support them.”

Being able to answer this question honestly and confidently will inspire trust in your candidates and strengthen your employer brand.

Want more employer branding insights? Download our free Employer Branding Insights Report 2020 here. 

If you’re looking to get support or advice with your employer brand and recruitment strategy, book a no-obligation chat with one of our knowledgable recruitment specialists. Contact us today on 1300 366 573 or at info@employmentoffice.com.au.

Creating a robust online recruitment process

With so many disruptions in 2020, organisations were forced to switch to digital processes (including recruitment!). But is this a chore, or an opportunity? With physical distancing regulations still in place and many team members still working from home, creating an online recruitment process is a great opportunity to increase your organisation’s agility and adaptiveness, and create a greater candidate experience.

The most robust recruitment processes are highly digital, allowing organisations to be more agile. Many digital recruitment processes use best practices, with customised automations and procedures that are more convenient for recruiters, hiring managers and candidates.

But there’s no one-size-fits-all approach.

Organisations have different structures, locations and existing processes. However, you can map out a digital online recruitment process, while still considering candidate expectations at every stage.

Here are our best tips for creating a robust online recruitment process.

Online recruitment advertising & screening

Many organisations already advertise and screen candidates digitally, so simply follow best practices to manage and screen applications. Use an Applicant Tracking System, make use of auto-statuses to filter unsuitable applicants, use screening questions to quickly assess your top candidates, and communicate with candidates throughout the process with branded templates so they all have a positive experience with your organisation.

If you use an Applicant Tracking System, start screening as soon as possible so all candidates receive timely communication. If you use candidate statuses, assign appropriate filters to indicate any action you’ve taken (for example, “contacted”, “interview booked”, etc.) Sort candidates by their overall rating to determine your frontrunners for interviews.

Online interview scheduling

Today’s candidates are tech savvy and value convenience, so being able to schedule your interviews digitally makes you instantly more desirable as an employer. The majority of millennials hate phone calls! So if this demographic forms the bulk of your applicant pool, scheduling interviews digitally instead of over the phone will improve your overall candidate and help you secure those in-demand candidates in a timely manner. Not to mention, it’s far more convenient for you and your hiring managers.

After you’ve determined your top candidates’ from their applications, schedule interviews as soon as possible. (Some candidates are in high demand and may be interviewing with multiple organisations.)

Choose the right tools to send invitations and schedule interviews, preferably giving candidates some options to choose from. Here are some ideas for digital scheduling tools you can use:

  • Recruitment software/Applicant Tracking System (ATS) – Your recruitment software should have the functionality to schedule interviews online and give candidates a few times to choose from.
  • Calendly – Alternatively, if you don’t have an ATS, this low-cost scheduling tool is used by salespeople, marketers and recruiters alike. It provides a portal to manage all your interviews and calls, and allows candidates to choose times that suit them.
  • MixMax – This tool is another low-cost tool that offers candidates to view your email and choose times that work with them.
  • Google Calendar – One of the simplest options for creating calendar invitations, Google Calendar allows you to create and share interview times with candidates; however, it can be more limited than the above options.

Many candidates can get lost due to scheduling gaps and miscommunications. Having a smooth interview process gives candidates a positive first impression of your organisation and allows you to set and manage their expectations.

Online initial interviews

The faster and more structured your interview process, the better your odds of landing your ideal new hire. In creating an efficient online recruitment process, you may opt to use digital initial interviews for your first round of screening, instead of immediately jumping to face-to-face interviews. (That’s not to say face-to-face interviews aren’t still an important part of the process, but you can still create a great online recruitment process without face-to-face meetings in the preliminary stages.)

Phone interviews can be an effective form of preliminary screening, particularly if you’ve received a large number of applications. However, unlike face-to-face or video interviews, they have their limitations; they can feel a little impersonal and you can’t make eye contact and observe your candidates’ body language or demeanour.

More and more organisations are opting for video interviews during their initial stages of screening, as they are an easy way to save valuable time and resources. Choose the platform you’d like to host your interviews on, such as Skype, Facetime or Zoom.

Communication is critical

While you might easily integrate digital screening into your recruitment process, it can still be new and unfamiliar to some candidates. Be sure to give your candidates all the information they need to be prepared for a virtual interview (including usernames, meeting invitations) and be prepared to get in touch with them to ensure they feel comfortable about the process. Interviews are already stressful experiences, so you don’t want your candidates to feel stressed if they haven’t used the platform before. Include clear instructions in your invitation email to give them the opportunity to represent themselves in the best possible light.

Create an interview guide for you or your hiring manager. Use standardised behavioural-based interview questions tailored to the position you’re hiring for.

Tip: Immediately schedule follow up interviews with the strongest applicants, when appropriate.

As we shared in our guide to shortlisting your talent pool and selecting the right candidate, two-way recorded video interviews are a great way to “see” candidates and allow them to get to know you too.

Online behavioural assessments

Behavioural assessments can form a valuable part of your online recruitment process. If you conduct these assessments prior to your interviews, the additional level of information can allow you to ask candidates better questions and have better conversations.

You may already use your own online behavioural assessments. (At Scout Talent, our Shortlisting & Selection Specialists use McQuaig behavioural assessments to assess candidates’ job and cultural fit.)

This can provide you with deeper insights and greater understanding of candidates without having met them in person.

Second-stage interviews

With physical distancing regulations starting to ease, your organisation may decide to proceed to face-to-face meetings for your second-stage interviews. Follow best practices for second stage interviews, including using your online scheduling tool to book interviews and using insights from your initial screening (i.e. don’t ask candidates the same questions they have already answered in their application or initial interview!).

Online reference checking

Many organisations ask us if reference checks are still worthwhile. The answer? Yes!

11% of job applicants misrepresented why they left a previous employer (Hubspot).  

Nearly one third of job applications list dates of employment that are inaccurate by more than three months (Background Profiles).

Reference checks help you uncover these inconsistencies. So request contact details for your top candidates’ professional references, seek the most recent and relevant references (in terms of industry and position), and prepare your questions before you reach out to them to add more perspective and assess consistency.

Sending digital offers

So, you’ve found a great candidate and want to extend an offer. Congratulations! It’s an exciting time, but don’t let candidate experience fall by the wayside. If you want to get your candidate excited about your organisation and opportunity, keep in mind that printing and signing documents isn’t very fun!

Onboarding software is a great finishing touch to your online recruitment process, reducing administration pressures and increasing offer acceptance rates. Electronic signatures remove the barriers to acceptance, so candidates can sign anywhere, any time. You can also create simple contract approval workflows to ensure appropriate stakeholders and procedures aren’t missed. You can also use branded templates for your digital offers and other onboarding documentation to continue to build your employer brand.

Sending candidate feedback

Even after you’ve made an exciting new hire, the rest of your applicant pool still need care too. It’s time to notify all candidates about the outcome and thank them for taking the time to apply. If you have an Applicant Tracking System, you should be able to create a professional branded template with personalised tags to send this final feedback. For candidates who have taken the time to complete an interview, a personal phone call or voicemail message is ideal.

Additional tip: Talent pooling

Finally, we would be remiss to talk about online recruitment and not talk about talent pooling. Talent pooling is a beneficial, proactive approach to talent acquisition allowing you to prepare for future challenges and reduce your overall recruitment spend. With many candidates in the market, now is a great time to ask people to submit an expression of interest form and create pools based on roles you’ve previously advertised, even if you’re not able to hire them immediately. You can reach out to them with honest, authentic messaging to nurture them and keep them engaged with your employer brand. Then, when you’re hiring again, you can notify them of your new opportunities.

Once you’ve established an online recruitment process, it will become second nature for you and your team! But remember that for candidates, certain aspects will still be brand new. They may have questions, so be open with your communication, map out the process and ensure you’re delivering a great candidate experience.

Need help creating an online recruitment process? Talk to us today about building your employer brand, marketing your vacancy, establishing an effective screening process and creating a great candidate experience on 1300 366 573 or email info@employmentoffice.com.au.

Email templates to help you manage candidate communications during difficult times

Download these free email templates to manage your organisation’s recruitment and communications with candidates.

What email templates are included in the free download?

Notifying candidates recruitment is on hold

Use this template if you’ve implemented a recruitment freeze, to keep candidates warm and let them know you’ll be in touch again when you’re back up and running.

Online video interviews

Use this template if your recruitment process has changed and you’re using video interviews to prioritise the healthy and safety of your team members and candidates. It provides interview information for candidates, including when the interview is scheduled, what to expect and how to prepare.

Growing talent pools

Use this email template when you’re running recruitment campaigns to grow your talent pool and prepare for when recruitment resumes. It tells candidates you’ll notify them of upcoming opportunities, how you’ll engage with them in the future, and encourages them to share a sign up link with others.

Download button

Assisting you in times of uncertainty

With circumstances changing daily and a variety of new challenges to navigate, we want you to know that you’re not alone. We’ve been maintaining communication with our clients, and in doing so, we understand many of them are in different situations. Some have implemented recruitment freezes, others have their hands full with workforce management, digitising processes and health and safety measures. Others need to recruit, but are uncertain about what messaging to use, or are being inundated with applications.

At Employment Office, we’re here to help you overcome these challenges and support you in any capacity we can. So, no matter your situation, here are some ways we can help you bridge the gaps.   

Tailored solutions 

If your team members are out of the office or you have your hands full with competing priorities, our reliable Specialists can step in to act as an extension of your team.  

Our Specialists work with you to understand your requirements, provide informed recommendations and tailor the right solution. They can assist you with:

  • Recruitment Advertising – Designing advertisements with appropriate, timely messaging to maintain transparency with candidates.
  • Shortlisting and Selection – Creating a robust screening process, so your organisation isn’t overwhelmed with applications, maintaining great candidate care, and conducting video interviews, behavioural testing, reference checks, and more.
  • Employer Branding – delivering branded communication templates to keep your talent pipeline warm and engaged (because your employer brand still matters, now, more so than ever!). Or, if your team has time to implement some new projects, they can consult with you about the best way to identify your Employee Value Proposition and brand messaging, so when you’re ready to hire, you’re amplifying the right message to the marketplace.

20% off video interviews

You may have team members working from home or your organisation may need to reduce face-to-face contact in general. However, if you need to continue moving valuable candidates through the talent pipeline, you can’t let recruitment grind to a complete halt due to an inability to conduct interviews. 

We want to make a difference to help you meet your recruitment needs and protect your team members from nonessential exposure. To support you during this time, we’re offering 20% off our video interviewing services to give you a fast-tracked, immediate video interview solution if needed. Find out more an enquire here. 

Talent pipelining

High-quality talent is available now. During this temporary time of adjustment with a number of organisations and industries in the midst of recruitment freezes, talent pipelining is a critical long-term strategy. A number of proactive employers are using this time to put measures in place to stay ahead of their talent competitors. When stability returns and hiring gains momentum, competition will be fierce and the A-players will be snapped up quickly.

Our Specialists can work with you to run campaigns to grow your talent pipeline and maintain timely, appropriate communication to keep them engaged – so when you’re ready to hire again, you have a strong candidate pool to make a selection from.

Longer campaigns and delayed onboarding 

Perhaps you’re not sure when you’ll be ready to make a hire. Aside from talent pipelining, there are a number of outside-the-box strategies we can recommend. Employment Office can provide longer campaigns to grow your talent pipeline and delay onboarding. (However, there’s a right and wrong way to do this – we can provide recommendations on how to avoid the pitfalls.)

During challenging times, we understand recruitment doesn’t always grind to a halt. Whether you need assistance designing the right messaging for your recruitment advertisements, or need shortlisting or talent pipelining support, Employment Office is here to help in any capacity we can. Don’t let short-term challenges throw you off your course.

For assistance with any of the above, schedule a discussion with our Recruitment Specialists on 1300 366 573 or email info@employmentoffice.com.au.

Should you recruit for experience or education in healthcare?

Healthcare recruiters will always have the dilemma of choosing between hiring for education or experience. Should you hire a candidate who recently graduated and only has one year of experience, but has a master’s degree from the number one ranked program in the country? Or do you take the candidate who has a degree from a less-known institution, but has 12 years of experience?

Deciding between the two can slow down your recruitment processes. So what’s the solution? There’s no one right answer, because both talent demographics are important to the long-term success of your organisation.

Get the best of both worlds by attracting a good mixture of young, academically-inclined employees and those with on-the-job experience. Design a recruitment strategy to target and hire both types of candidates. These demographics have different needs and therefore, require different attraction and engagement methods. Here’s how.

Attracting new healthcare graduates

While hiring graduations is a cost-effective strategy that can invigorate your existing workforce, they’re in high demand, especially in healthcare.

Understand what this talent demographic is looking for in an employer. 87% of millennials state development opportunities are important in their desired roles. Healthcare providers need to provide opportunities for their younger employees to remain competitive both in their own role and in their industry. Can you use this as part of your recruitment advertising or employer branding strategy?

When it comes to shortlisting and selection, this talent pool can be snapped up quickly. Use powerful closing strategies to seal the deal, such as speeding up the process and using the power of influence. Impressing them with an efficient process and unique offer if a great way to win candidates over your talent competitors.

Also, many graduates choose to work with healthcare providers where they completed their internship programs. Do you have a strong internship strategy, and are you connecting it effectively with your recruitment initiatives? (Internships can be a game-changer for your talent pipeline but they come with risks and time commitments, as you will need to structure their program thoughtfully and get buy-in from your people who will be guiding them through their learning goals.)

Establish partnerships with local universities and programs to reach students before they graduate and stay competitive.

Attracting experienced healthcare professionals

Baby Boomers are starting to leave the workforce at a rapid rate. By some estimates, 10,000 retire each day. This has a big impact on healthcare organisations whose workforce consists of a large number of employees in their sixties.

Experienced nurses and healthcare professionals retiring creates knowledge gaps where graduates aren’t up to specialist level by the time the older workforce retires. While there’s no way to prevent boomers from retiring, healthcare organisations must establish workforce planning and proactive recruitment strategies to prepare for these departures. This will ease the burden associated with having to continually hire new individuals to fill vacant positions that are left behind by senior level employees.

Hospitals, clinics, aged care and other healthcare providers need to revamp their approach to hiring by putting together an attractive benefits package to make their positions more attractive.

A strong employer brand goes miles in attracting the best healthcare talent. Highlight the benefits your organisation offers outside of salary. For example, career progression, flexibility, workplace wellness programs and employee social events.

Danila Dilba Health Service strengthened their employer brand through a careers video, written and video employee profile stories, their careers website and more.

“[This] helped us strengthen our employer brand and market our unique employee value proposition across Australia. Along with the branding project we revamped our website and careers pages which helped us attract quality applicants.

“Our employer branding initiatives have been very successful in ensuring we receive our fair share of quality talent. It’s helped us in both recruitment and retention. We’ve retained a greater number of employees as we’ve opened more leadership positions,” – Sulal Mathai, HR Manager, Danila Dilba Health Service.

Promote your unique differences from your talent competitors, sharing this message across your careers website, recruitment advertisements and social channels. Talent pooling is another effective, proactive recruitment strategy to inspire and educate your audience about your offering. Being proactive, strengthening your employer brand and building a talent pipeline will ensure your success in healthcare recruitment.

Nurture your pipeline and keep them engaged through emailing marketing and your social media channels. This way, you’ll have a warm and qualified group of potential candidates to market new roles to and fill your positions more quickly.

Instead of choosing between experience or education, design a recruitment strategy to target and attract both talent demographics. With a bit of thoughtful planning, finding the right mix and creating a balance will set you up for long-term success.

Looking for advice about recruitment advertising or employer branding to attract the best candidates to your healthcare vacancy? Schedule a discussion with our Recruitment Specialists, call us on 1300 366 573 or email info@employmentoffice.com.au.

Avoid costly mis-hires: How local governments can reduce hiring risk

Taking on new employees in local government can have its challenges. While recruitment always carries some risk, the wrong hire can be particularly devastating for smaller Councils.

New hires make us wonder, can they work well with our existing team? Will they show the dedication required for their role? Will they leave after a few months?

While screening and onboarding new employees can be costly and time-consuming, following hiring best practices can help you reduce the odds of making the wrong hire, and increase the likelihood to place the right person in your role. 

Here are six tips to help you reduce hiring risk.

 1. Define the role

Attracting the right person means understanding your organisation and role requirements inside and out. Establishing set criteria before your start advertising helps you stay focused when you do start to receive applications.

Seek input from key people invested in the role: your hiring manager, and whoever the role’s new manager and team members will be. Write down the list of duties your new hire will be required to perform and the skills they need. Use experience and qualifications to narrow down your talent pool.

Then, tailor your recruitment advertisement accordingly. Culture is important in local governments, both for individual teams and your organisation as a whole. In your recruitment advertisement describe the work environment your new hire can expect. Sharing details about the way your organisation operates (and excels) will help both you and your candidates decide if your role is the right fit.  

2. Use the power of referrals

Reduce hiring risk through referrals. Referrals are one of the best ways to source talent you can trust. It’s faster, and often cheaper than traditional methods. To increase the number of referrals you receive, consider putting in place an employee referral program. These programs save time and money, as you won’t need to spend hours wading through resumes or waste money on job postings that don’t attract the right candidates.

Your current team knows what it takes to be successful, and they can be a fantastic asset when it comes to finding new talent. People who already work in your Council will typically refer people with similar work ethic. So if you have a high-calibre team, you’ll attract high-calibre talent.

Instead of spending thousands of dollars on recruitment advertisements, you can spend as little as a quarter of that amount through referrals – costs associated with referrals typically come from employee compensation from successful referrals. This can vary based on your organisation’s needs.

3. Use smart interviewing techniques

Interviewing is not only an important opportunity to gain direct insights into your candidates, but having the right processes will save you valuable time and resources.

Develop a list of behavioural and skills-based interview questions to screen candidates over two-way recorded video interviews or over the phone before inviting them for a face-to-face interview. Use your list of interview questions to keep interviews fair and consistent.

While remote interviews are an investment, they save you time in the long run. By recording initial interviews (after obtaining permission from interviewees), you can share it with multiple team members to gain their feedback on which candidates to progress with. Gaining their insights can allow you to make a more informed decision.

When it comes time to the face-to-face interview stage, many Councils invite team members to conduct a panel interview. Each interviewer takes turns to ask questions individually, the remaining panel members have time to listen to what the candidate is saying and observe their body language. Dividing the responsibilities gives both strong and weak interviewers the chance to ask questions, increasing the likelihood that all appropriate questions will be asked.

Panel interviews reduce the risk of personal bias and ensure the validity of interview findings. It’s also an opportunity for candidates to interact with their potential coworkers, and gain a better understanding of the role as it’s seen from different employees’ perspective.

 4. Check references

After you’ve found a great candidate, it’s time for reference checks. Ask referees to confirm:

  • Education, certifications, qualifications and skills
  • Title or position in their previous role
  • More information about the nature of their former duties and personality.

Reference checks help you to narrow down your pool of candidates and reduce hiring risk, especially if you’re torn between several applicants who all interviewed well. Managers eliminate 21 per cent of applicants after speaking with their professional contacts (OfficeTeam).

Learning about an applicant’s professional background from a direct source can be a great way to determine if they’re a good fit. Cross-reference contact information through independent research. If they provide a contact number for their supervisor at a former place of employment, look up the organisation.

5. Establish trial periods

Many local governments engage in trial periods with new hires. This allows you to see how they perform, without making a commitment to permanent employment. It’s an opportunity to see how they interact with the rest of the team and whether they’ll be a successful long-term fit or not.

It can also save you money, and give you the time and proof you need to assess your new hires’ abilities – beyond their resume and interview.  

6. Conduct checks

Background and pre-employment checks give you the peace of mind to confirm your hiring decision, particularly in local government roles where employees are trusted with confidential or sensitive information. This can save your organisation from hiring mistakes that could lead to misconduct or fraud. 

Checks give you access to employment history, police checks, traffic checks, financial checks and more. Specialist support from a recruitment services provider like Employment Office gives you fast, easy-to-understand reports when you need it.

 Assessing all the data you can, gaining input from your team members and conducting checks ensure you make smart, efficient hiring decisions for the betterment of your Council. So make your next hire a great one, and lower the risk!

For support with Recruitment Advertising and Shortlisting Services, schedule a discussion today. Call us on 1300 366 573 or email info@employmentoffice.com.au.

Closing techniques: How to land that in-demand candidate

Have you ever invested time in selling your offer to an in-demand candidate, only to have them reject the offer at the last minute? This is a surprisingly common occurrence, and one you can prevent by going the extra mile to seal the deal. Use these powerful closing strategies. They’re not all cheap and easy, so choose ones that will work for your organisation.

Speed up the process 

In most competitions, speed wins. Some hiring managers don’t make offers quickly in fear it makes their organisation look “desperate”. (Yes, we’ve seen this happen on multiple occasions, to hiring managers’ detriment.) Using a “bird in the hand offer” that is made the same day of their final interview (before your candidate leaves) is even more impressive. It shows that your manager is decisive and that the candidate is wanted.

Make on-the-spot offers if you can. One of the fastest ways to seal the deal is by making an offer on the spot and encouraging them to accept while they’re in your office. It’s not uncommon for people to change their minds, receive other offers or receive counter-offers from their current workplace. You can even offer a guaranteed sign-on bonus can provide an extra incentive for them to say yes. Making an offer in person is, psychologically, a more powerful strategy than making one over the phone. It’s also easier to address their concerns.

Tip: Choose a time and space that makes them feel comfortable.

Create a dream job offer: understanding and meeting criteria

Do you know all your desired candidate’s acceptance criteria? If you can meet them, it’s hard for them to say no. If you’re not certain, be upfront and ask them to list their criteria, and use their list to guide your offer. When you present it to them, ensure they understand how you’ve met each of their requirements. You could alternatively ask them to list the characteristics of their ideal or dream job on a blank sheet, then meet their dream-job criteria.

Alternatively, offer an “exploding bonus”, encouraging them to decide quickly. This is where a significant sign-on bonus is offered, but it is contingent on the offer being accepted right away (on the spot or by that evening). After that initial time period, the bonus continually and dramatically decreases until it eventually reaches zero.

Use the power of influence

Job offers can be major decisions, which are rarely made alone. If possible and appropriate, consider reaching out to individuals who will influence the final decision. For example, pre-identified job references, colleagues, mentors, and family members. Provide them with information so that they will proactively go out of their way to encourage the candidate to say yes.

You can also offer “two-for-ones”, winning them over by providing them with an opportunity to work alongside a peer, for example, a colleague, mentor, best friend, or qualified family member. A package deal can be a great closer, and you can also set them up to work together initially on a joint project.

In using the power of influence, do you know if they have any contacts currently in your organisation? Encourage key people to informally let your chosen candidate know how much they are needed and that they will be welcomed with open arms. Make sure that you educate them so they know what the candidate cares most about. If your finalist is a referral, also have the referring employee call them and to also try to close the sale.

Make it personal  

A passionate, personal call from your CEO, or another member of your leadership team, asking them to say yes and making a compelling case is a powerful closing strategy. Your leaders can express their enthusiasm for what they hope to achieve with them: “Together we can build this company to the next level.”

Alternatively, a handwritten note from your CEO attached to their offer letter is also a nice touch.

Automatic salary reviews 

Often the major hurdle in accepting a job is their concern about the offered salary being too low. So, if you can’t give them more money initially, agree to reopen the salary discussion three to six months down the road (when both sides know how the new hire has performed). This can alleviate some of their fear that they will be locked into a lower salary for a long period of time.

Wow them with a surprise 

After a number of interviews, most candidates understand their offer. Adding an unexpected surprise that hadn’t previously been discussed can seal the deal. For example, working at home on Fridays, or choosing their own title. This also demonstrates you are willing to go above and beyond, and is great news for them to share with their family and friends.

Be prepared to provide them with some symbols or indicators of status that might seal the deal. This might include a title, an office, an assistant, or a company car.

Offer opt-out options

Offer a no-fault divorce option to minimise fear of failure — some candidates are nervous that the job won’t be a fit. Offer them a non-confrontational way to walk away after six months. Assure them that they’ll get a positive reference and a lump sum payoff if either side feels that it didn’t work out. They can walk away while relatively unharmed.

Flexible work
More and more candidates expect flexible working arrangements. The opportunity to work from home or have flexible working arrangements can make or break a deal (especially if getting to your office requires a lengthy commute!).

Create exciting letters of offer 

Is your letter of offer the best it can be? Letters that are overly legalistic (with a lot of fine print) are turnoffs. Also, letters that leave out key “promises” that were verbally discussed during interviews can invariably frustrate your candidate. Make your letter of offer and processes a candidate friendly experience.

Understand deal breakers

Some candidates might have unidentified deal breakers which could be making them hold back from accepting your offer. So throughout the process, ensure you identify and resolve any potential deal breakers.

Match offers

Top candidates are likely to get multiple offers. Plan how high you are willing to go in order to match or counter their other offers. Refusing to make counteroffers will cause you to lose many top candidates.

Use peer interviews and peer promotion 

Allow your top candidate to “interview” their potential peers in your organisation. This can not only help them alleviate fears, but build connections and get excited about the opportunity to work at your organisation.

You can also sell your desired candidate on the quality of their potential peers by making them fully aware of their capabilities. For example, use LinkedIn profiles to showcase your team members so the candidate can see they are joining a winning team they can learn from

Comparison

If you put together a great deal above market offer, consider creating a “side-by-side comparison” or sell charge to demonstrate how your offer is superior to your competitors’.

Make it easy for hiring managers to show each of the areas where your offer is superior.

Delayed starts

Occasionally candidates can be reluctant to accept an offer because they don’t feel they will have sufficient time to settle their affairs before making a job move. In those cases, it may be beneficial to offer to delay their start date in order to give them more time. Note, however, that this also increases the risk that they may not accept your offer.

Discuss pathways and progression 

Educate them on where they are likely to be in two years — everyone seeking a new position wants to know where he or she will be in a few years. Show them by giving them concrete examples of how previous hires have actually progressed. Don’t promise, but let them know what is possible.

Review and refine

Conduct thorough assessments of any deal closing strategies, both successes and failures.

Contact candidates who reject your offers after a three-month delay to find out what elements in your offer they didn’t like and what factors cause them to say no. Also, whenever a counteroffer was required to close a deal, revisit your offer process in order to ensure that your firm is not routinely “under offering” with your initial offers.

With low unemployment rates, it’s challenging to net top talent. If you need someone in fields like artificial intelligence, cybersecurity, technology, or data science, you need extraordinary closing strategies to seal the deal.

If you have the courage and the resources, don’t hesitate to try one or more of the above deal closers. They really work.

Do you need support creating a compelling offer? Schedule a discussion with our Shortlisting & Selection Specialists, call us on 1300 366 573 or email info@employmentoffice.com.au.

Recruiting for retail sales skills

Hiring for retail sales skills may be one of the many challenges you face as a retail employer. Talented salespeople take your business to the next level, but finding the best salespeople for the role can feel like a never-ending pursuit. The right tools and processes, however, will make finding those ideal candidates quicker and easier. Here are the best strategies to hire for retail sales skills.

Make your recruitment advertisement stand out

Many recruitment advertisements in retail look the same, except for the brand name. You recognise these. They usually look something like this:

“[Retail business name] is seeking motivated salespeople to work for us in a fast-paced, challenging work environment. The ideal candidate will have strong interpersonal skills and work as part of a team. You will be expected to: 

Generic task description 1

Generic task description 2…”

Going to market is expensive and you don’t want to waste time wading through irrelevant applications.

Make yours stand out!

Don’t copy and paste your job description. Instead, use it to bring your advertisement to life and inject the personality of your brand. Refer to the primary duties in the role, and tweak and refine the copy to attract the best retail salespeople. Talk about the benefits you offer, what’s in it for them. Use attractive brand imagery and embed videos if you can.

Use behavioural testing for retail sales skills

There’s no hiding the fact that salespeople need sales personalities. This might seem obvious, but you may be surprised by the number of employers who don’t use tools to quantify and assess these vital attributes to ensure they make the right choice.

While, of course, some skills can be taught, others are innate. Likability and enthusiasm, while attractive in a candidate, doesn’t necessarily translate to strong sales skills.

Behavioural testing is a great way to identify candidates with retail sales skills. Some tools, such as the McQuaig Word Survey behavioural tool our Shortlisting Specialists use at Employment Offices, even provide you with a complete sales profile of your top candidates.

Use the right screening and interview questions

Use screening questions in your recruitment advertisement and probe deeper during secondary interviews. This gives candidates the chance to demonstrate their skills, experience and personality.

You may ask a direct question about their previous sales experience, or a behavioural question with the attributes your business needs in its salespeople, such as grit, persistence, great listening skills or customer focus.

For example, “Describe a time in a previous role where you demonstrated [XYZ].”

While it may seem like a never-ending priority to find great retail sales skills and the right salespeople for your roles, the right tools and processes will ensure you make the best hires.

Do you need a recruitment campaign to attract the best candidates to your vacancy? Schedule a discussion with our Recruitment Advertising Specialists here, call us on 1300 366 573 or email info@employmentoffice.com.au.

Are you recruiting purple squirrels? (How to rethink your selection criteria)

This guide will help you overcome the hurdles preventing you from finding the ideal person to fill your vacancy, instead of endlessly searching for “purple squirrels”, the perfect candidate who may or may not exist. Who knows, by using these strategies, you might discover your new hire was the one you were looking for all along!

What is a purple squirrel?

In recruitment and HR, a purple squirrel is the perfect candidate for your role. They have all your ideal qualifications and experience, and are the ultimate choice for your vacancy! However, the difficulty in finding these candidates has given a second meaning to the term. Purple squirrel has come to mean the unobtainable. Just as they are impossible to find in nature, in real life, they are also almost a fantasy.

Let’s face it, the perfect candidate (or a purple squirrel) that perfectly fits every want and need your organisation has for a role is incredibly rare. Seldom do we come across a purple squirrel in the recruitment world who is actively searching for a new position. So, stop trying to catch the idyllic mythical creatures and start searching for the ideal candidate.

High-quality candidates don’t have trouble proving their worth and as such, tend to be snapped up by employers very quickly. So keep them engaging from recruitment marketing and advertising, during the application process and throughout the recruitment process. If they’re excited by your opportunity and engaged with the process, it’s less likely they’ll take up a role with a competitor.

High-quality candidates also tend to be pretty switched on, and won’t waste their time applying for roles if they deem the application process unnecessarily long or complex. Instead, they’ll move on to the next role they see and you’ll lose them. So it’s important you design your process with your ideal candidate in mind.

You can also use the right technology to speed up your shortlisting process. For example, use your Candidate Management System to set up automatic filters to exclude ineligible candidates immediately. For example, if your role requires someone to be an Australian citizen or permanent resident, add a filter that automatically marks an application as ineligible.

This guide will help you overcome the hurdles preventing you from finding the ideal person to fill your vacancy, so you don’t waste time hunting purple squirrels who may not exist. Perhaps you’ll discover that they were just the squirrel you have been looking for!

Review your selection criteria

Finding your ideal candidate begins by understanding the requirements of your role. Conduct a critical assessment of which skills and experience are vital for your role, and which you can compromise on.

After establishing your selection criteria, use your requirements in a compelling way. At Employment Office, our clients typically ask for advice about how to display their selection criteria and use it in their screening process. We always recommend online screening questions as the first-round application process.

Use screening questions effectively

There are a number of common mistakes we see when it comes to online screening questions. We recommend using online screening questions as your first round of screening to save you time reading long cover letters and resumes. However, there is a bit of an art and science to it.

One of our clients wanted to ask one screening question to address every piece of selection criteria. As you can imagine, this would have been a long and tedious application process for candidates! This impacted the number of applications they obtained. In fact, our Specialists were able to report on strong click-through rates, but high drop-out rates

Ideally, choose between three to eight screening questions, and find efficiencies where you can. For example, if your goal is to assess communication skills, instead of asking a question about communication, you could instead use the screening questions as a whole to assess this skill. You’ll very easily be able to judge a candidates’ spelling, grammar and tone from reading their answers to other long answer questions.

Reduce the number of long-answer questions required for applications to increase the likelihood of great candidates applying for your role.

Interestingly, we recently conducted a survey with a large sample group of our candidates – that is, people who have applied for positions through our online application process – and the results were really interesting. It might surprise you to know that 76% of candidates enjoy answering screening questions.

“76% of candidates enjoy answering screening questions.”

So, don’t eliminate screening from your application process, but ensure you’re asking the right number of questions and the right kinds of questions.

Tailor screening questions for each role

It’s really important that you don’t use blanket questions for all your career opportunities.

Of course, there are common screening questions that may be necessary, such as working rights, and these questions tend to be easy check box answers that don’t impact the time it takes for candidates to apply. However, when it comes to long-answer questions, try to be specific in what you’re asking.

Tailor your questions to the position you are trying to fill and ask questions that will give you a clear indication right away if someone is suitable or not.

Don’t use too many screening questions

Asking too many questions is one of the most common mistakes employers make.

Numerous studies have discovered that as you increase the number of questions in your application process, the number of completed applications decreases.

Stick to approximately five questions where possible, and include a mix of check box, short text, and long text questions. Once you add more than six questions, you reduce your candidate by almost by half. If you go beyond 10 questions your dropout rate will increase exponentially.

Use written-answer screening question when necessary

Although you want to keep the application process brief, it’s important to ask a couple of long-answer or written-answer questions. This gives candidates the opportunity to share how their experience, knowledge or skillset applies to the role and why you should consider them over other candidates.

It also gives you the opportunity to learn information about your candidates that you may not have learned from their CV.

It’s a fantastic chance to assess their communication skills which, depending on the position, could be imperative. Personally, if we’re hiring for a team member who will be delivering copywriting services for our clients, written-answer questions are the most valuable source of assessing grammar, writing ability and attention to detail.

Depending on the position you are recruiting for and who your ideal candidate is, written-answer questions also act as a good indication of whether the candidates are invested in your opportunity and putting in effort, as opposed to copying and pasting short or irrelevant answers.

Don’t make screening questions too complicated

Although long answer questions are important and useful when utilised correctly, it’s important to make sure they are clearly worded. You want candidates to be able to understand exactly what you want to know about them so they are able to provide you with the most relevant and straight forward answer as possible.

Don’t use irrelevant questions

Stick to the questions you absolutely need to give you a first indication of whether someone should be considered further or whether they should be eliminated right away from your recruitment efforts.

Use screening question best practices

Many clients ask us about the best way to set up screening questions. We recommend not requiring cover letters, assessing for cultural fit and using behavioural testing.

Cover letters are quickly becoming extinct within the progressive recruitment space. They tend to be blanket statements that don’t do the best job of telling you what you need to hear to make a decision.

Include one screening question to understand candidates’ personal and behaviour characteristics. For example, ask them about what they’re are looking for in their next workplace, or what they like to do in their spare time, outside of work. Your goal is to attract candidates who will be the right organisational fit, (not purple squirrels!) and this helps you do just that.

Pair screening questions with behavioural testing. The best way to assess personal characteristics is by pairing screening questions with behavioural testing. Testing is a great way to gain deeper insights about developmental considerations and interview questions if you decide to progress candidates to face-to-face interviews.

“Remember, the right screening questions attract top talent.”

In addition to increasing your volume of applications, using these screening techniques will help you attract the right candidates to your position.

Overcome unconscious bias

Whether you know it or not, it’s almost certain you have either been the victim or perpetrator of unconscious bias.

By definition, unconscious biases are social stereotypes that one forms unknowingly about certain groups of people. Everyone holds unconscious beliefs about various social and identity groups which stem from a tendency to organise social worlds by categorisation.

Essentially, we all have and experience unconscious bias, it’s natural, but when it comes to finding your ideal candidate, it’s important to challenge yourself and your recruitment process to be as free as possible from unconscious bias.

If you let these biases creep into your process, it’s more likely you’ll have wider organisational issues such as lack of diversity within your workforce, and hiring the wrong people which we all know costs a lot of time and money! It can also lead to you recruiting for a purple squirrel, instead of your ideal candidate.

We’ve certainly experienced some uncomfortable situations where hiring managers are set on hiring a candidate of a certain gender, age or background. This is the wrong way to approach finding your actual best fit. Step back and re-think who the ideal person is for the role.

In resisting recruiting purple squirrels, think about your ideal candidate and avoid the “perfect”, or you’ll always be disappointed. Determine the essential requirements of the person for your role and determine what you can compromise.

Use this guide to work with your hiring managers and avoid looking for those elusive purple squirrels in favour of your ideal candidates.

Use screening questions specific to each opportunity you advertise, and use them to reduce your time shortlisting and identify strong candidates from the start, beyond qualification or experience matches.  Don’t let unconscious bias affect your perception of a person’s ability – or inability – to do the job. Shift your thinking from the type of candidate you tend to hire to what a different type of candidate could bring to the position or team. Avoid using pronouns when talking about your ideal candidate, and consider hiding information (i.e. hide names, gender, age) until you’ve completed the initial filtering process.

By designing a great screening process, you’ll reduce the frustration of trying to find those elusive purple squirrels, and instead attract more applications to find your ideal candidate more easily.

Interested in optimising your hiring process to avoid purple squirrels? Schedule a discussion with our Recruitment Advertising Specialists.

Essential recruitment metrics to track now  

Busy recruiters experience a slew of time pressures, which is why recruitment metrics often fall by the wayside. But recruitment metrics are a critical way to determine return on investment and assess the success of your initiatives. Here are recommendations to get you started, how to measure each metric, and which metrics you should focus on.  

As a critical organisational function, recruitment requires set metrics and KPIs to track return on investment and the effectiveness of your initiatives.

Here are the important metrics to get savvy recruiters focus on. But as we explain, while there are many different metrics you can track, choose the metrics in line with your recruitment and organisational goals.

Average daily revenue per employee

Start by calculating the average daily revenue per employee. This metric reveals the average revenue each of your team members contributes to the bottom line. We can use the final figure to plug into other calculations to determine averages.

Calculate your annual revenue, divided by your total number of employees, divided by 365 days in a year. This gives you the average daily income per employee. You can then use this metric in calculations such as time to hire and cost per hire.

Annual revenue / total number of employees / 365 = average daily income per employee.

Time to hire

Lengthy hiring processes can be frustrating for both candidates and hiring managers. If this is a challenge in your organisation, measuring time to hire at regular intervals will enable you to make more informed decisions and measure the effectiveness of your initiatives.

Calculate time to hire from the day you launch your recruitment advertisements, to the day you receive an acceptance.

Average daily income per employee x time to hire (days) = $ dollar value

Improving this metric means you are bringing key skills into your organisation sooner to produce results. Not to mention, increased satisfaction from hiring managers and candidates alike.

Annual employee turnover

Annual employee turnover is a useful metric to measure retention. However, this metric can be challenging! As not all turnover is necessarily bad for your organisation. (You may like to measure total employee turnover vs. regretted losses.)

Total number of employees left position / total number of employees = percentage %

Total number of regretted loss / total number of employees = percentage %

If you are challenged by retention, track annual employee turnover at different intervals.

Average number of applications per role  

Do you know how many applications you are receiving per role? The right Candidate Management System makes this process easy, as you can obtain the number of roles you have advertised during the year, and calculate the number of applications you received for those roles.

Number of applications received / number of roles advertised = average number of applications per role

Organisations with strong employer branding tend to see a higher volume of quality applications.

Quality of applications 

This metric is also known as “qualified applications”. If you want to attract high-quality candidates, you must assess performance by measuring quality of applications. Calculate this metric by assessing the number of candidates shortlisted for each position

Total (shortlisted) candidates per vacancy who move past initial screening screen stage = quality of applications

Total number of shortlisted candidates per year / number of roles advertised = quality of applications

Cost per hire

How much is recruitment costing your organisation, from preparing your recruitment advertisement, to receiving an acceptance?

In the following recruitment metric, internal costs represent time investments from internal recruiters and hiring managers (using the average hourly income calculation we shared previously).  External costs represent your recruitment advertising costs and any recruitment outsourcing costs.

Internal costs + external costs / total number of hires = $ cost per hire

You can also use the ISO standard for cost per hire. ISO is the International Organization for Standardization [sic], an international standard-setting body to calculate cost per hire, which offers another level of complexity.

Employee engagement and satisfaction

How many members of your organisation are psychologically committed to their jobs and likely to be making a positive contribution or showing up with the enthusiasm and motivation to be highly productive?

A staggering 76% of the Australian workforce self-nominates as disengaged or actively disengaged, lacking almost anything resembling commitment (Gallup, State of the Global Workforce, 2017).

There are a number of different tools and providers you can use to measure employee engagement and satisfaction. Determine which measurement tool is right for your organisation’s goals, budget and needs, and conduct 6-month or 12-month benchmarking to measure the impact of your initiatives.

Conduct an annual employee engagement survey.

Employee Net Promoter Score

You may be familiar with a Net Promoter Score (NPS). NPS is a quantitative measure that provides an index ranging from -100 to 100 that reflects the likelihood of people to recommend an organisation’s products or services to others. NPS helps organisations gain an understanding of overall satisfaction, advocacy and loyalty.

In your Employee Engagement Survey, include a question around eNPS, that is, Employee Net Promoter Score. This asks people about their likelihood to recommend your organisation as a place to work to others.

Respondents are asked, “On a scale of 0 to 10, where 0 is extremely unlikely and 10 is extremely likely, how likely are you to recommended [company/product/service] to other people?”

From their answer, they are classified into three categories: detractors, passives and promoters.

This is a useful metrics to take a “temperature check” of the overall satisfaction and engagement of your workforce.

Quality of hire 

According to LinkedIn’s Global Recruiting Trends 39% of talent leaders agree that quality of hire is the single most valuable metric to track performance. 60% of talent leaders report identifying quality hires as their top challenge of 2019, yet only 2% have a framework to measure quality. Often, the discussion of quality of hire is confused with selection practices and not an employee’s performance once onboard.

Start by determining the characteristics of a great employee first, using post-hire data. Then, look at how to predict those characteristics among candidates. There are a number of ways to measure quality of hire. Here is on that we recommend.

A quality hire is, essentially, a great team member. But what makes a great team member? Measure:

  • Inspiration – can they inspire others and their team?
  • Experience – are they fulfilled in their role and do they want to stay? (Retention)
  • Fit – do they fit or add to your organisation’s culture?
  • Results – are they producing results expected of the role?*
  • Integrity – are they trustworthy act on their words

*When assessing their ability to produce results, take “ramp-up time” into account, allowing your new hires to learn, develop and get up to speed (potentially, over the course of their probationary period).

Use insights from your new hire, hiring managers and team members.

Measure: inspiration (20), experience (20), fit (20), results (20) and integrity (20) = % of 100

The best ways to asses quality of hire include:

  • work sample tests
  • structured interviews
  • general mental ability tests
  • peer ratings.

Indicator metrics 

As mentioned, there are many metrics you could choose to measure. Some organisations track:

  • applicant source
  • first-year hire retention rate
  • offer acceptance rates
  • recruitment advertisement views
  • recruitment advertisement conversion rates (views to applications)
  • social media engagement
  • and/or other metrics.

These metrics can act as a “trigger” or alarm and provide deeper insights into your strengths and areas for improvement. From these metrics, you may need to investigate other metrics further, secure external expertise, and/or adjust your strategy.

For example, low advertisement view rates can result in a low volume of applications; which would indicate you need to adjust your recruitment advertising strategy. Or, low social media engagement overall could indicate your employer branding and recruitment marketing strategy could need some work.

It is essential to track recruitment metrics to identify areas you are performing well and areas for improvement. You do not need to measure all these metrics, only the ones that suit your recruitment and organisational goals.

Decide what the most important recruitment metrics are based on your organisational goals. (For example, do your goals focus on revenue, applicant conversions, retention or brand awareness?)

Great recruitment marketing equates to a strong return on investment through high-quality applicants, better hires, reduced time to hire and cost per hire, increased acceptance rates and improved retention. So choose the right metrics in line with your recruitment goals, and start measuring them today!

For assistance with reporting or measuring recruitment metrics, speak to our knowledgable Employer Branding Specialists, email us at info@employmentoffice.com.au, or call us on 1300 366 573.